Senior Associate, Duty Operations Manager, Operations Control

About Certis

Certis is a leading outsourced services partner that designs, builds, and operates smart, integrated solutions across security, facilities management, and customer experience. Headquartered in Singapore with a growing presence in Australia and Qatar, we harness the power of technology—from AI to Robotics—to deliver critical services that protect lives and enable communities to thrive.

At Certis, your work has purpose. You’ll be part of a mission that goes beyond operations—shaping safer, smarter, and better outcomes for people and businesses. We offer diverse career pathways, invest in your growth, and empower you to make a meaningful difference.

If you're ready to build the future, your journey starts here—with us.

Life at Certis

Power a Smarter, Safer World with Tech: We build purposeful solutions that serve, protect, and empower—driven by trust, powered by people.

Shape the Future: Take charge of your development and offering diverse opportunities across roles, borders, and technologies. Work alongside leaders who invest in your potential, and a culture that will take you further.

Where Purpose Meets Possibility: From safeguarding communities to shaping smarter, more sustainable futures, we’re committed to creating long-term value, not just for our customers, but for society and the environment.

Duties & Responsibilities

• 24/7 Operations Command: Ability to oversee business-as-usual operations, especially during nights, weekends, and public holidays, ensuring continuity of operational activities.

• After-Hours Decision-Making: Strong judgement and decisiveness in managing operational issues, manpower gaps, and service disruptions with minimal senior escalation.

• Incident & Escalation Management: Competence in acting as the first line of command for incidents, security events, and service deviations, including timely escalation and coordination.

• Cross-Function Coordination: Ability to coordinate across various critical business functions such as Cash-in-transit and Cash Processing activities, including external stakeholders to resolve operational issues end-to-end.

• SOP & Compliance Enforcement: Strong discipline in enforcing SOPs, regulatory requirements, and security protocols, particularly during reduced-supervision periods.

• Manpower & Shift Management: Capability in managing shift coverage, last-minute roster adjustments, and on-call resources to sustain operations.

• Operational Risk Awareness: High situational awareness of operational and security risks, with the ability to implement immediate controls and mitigations.

• Reporting & Handover Discipline: Strong documentation skills to ensure accurate incident logging, shift reporting, and effective handover to day operations and senior management.

• Workplace Safety & Security Vigilance: Commitment to workplace safety and security, ensuring safe systems of work and prompt response to safety incidents during after-hours operations.

Skills & Experience

• Diploma or Degree in any discipline from a recognized institution

• Fresh graduates are welcome to apply

• Individuals with demonstrated leadership qualities/relevant operational experience will be considered favorably.

• Effective team players with strong coordination skills

• Strong ability in resource planning, organization and implementation

• Able to multi‑task and perform well in a dynamic environment

• Strong computer literacy

• Good communication and interpersonal skills

• Must be able to work on 12‑hour rotating shifts, including weekends & public holidays

-----

Recognition & Reward

• Be part of a purpose-driven, values-led workplace that fosters collaboration, respect, and a culture of continuous growth.

• Enjoy a competitive remuneration package with performance-based incentives and eligibility for annual bonuses.

• Benefit from comprehensive medical and dental coverage, along with holistic wellness initiatives and dedicated mental health support.