Senior Business Support Specialist

Job Req Number:  114448
Time Type: Full Time

1. 
   
   
   
   1. Supervise the Customer Service Assistants (CSA) in the handling of daily customer orders and requests.
   
   
   2. Coach the CSAs’ in operating procedures and customers' requirements and qualify them in processing customers' orders.
   
   
   3. Provide on-the-job trainings to CSAs and ensure their competency in carrying out their job duties.
   
   
   4. Supervise and ensure that order processing of customer’s receipt and issue orders are promptly and accurately performed by the staff. 
   
   
   5. Ensure that all relevant transactional records for customer’s orders and warehouse receipts and issues are filed accordingly. 
   
   
   6. Maintain good rapport with customers to understand their requirements and response to enquiries and service issues highlighted by the customers.
   
   
   7. Escalate critical issues to the Asst. Manager, quality and staff discipline.
   
   
   8. Make recommendations to improve work processes and service levels.
   
   
   9. Ensure that the customer products shelf-life and stop-ship dates are managed and updated accurately and timely from time to time.
   
   
   10. Backup Asst. Manager on Monitoring the AED compliance on permit declaration during his/her absence.
   
   
   11. Complete any special project or tasks as assigned by Asst. Manager.
   
   
   12. Adhere to warehouse safety and security measures at all times.
   
   
   13. Prepare customers’ KPI reports (submission before 5th of the month)
   
   
   14. Back up AM to maintain store inventories & stocks replenishment of packaging material (e-Procurement) or local transportation billing reports etc.
   
   
   15. Back up AM to respond to Customer Feedback Request (CFR) for root cause analyse and to implement the corrective or preventive actions (CAR)- Month CS meeting (customer)
   
   
   16. Generating the Zoutlog report at 4 p.m daily, publish the Zoutlog dashboard. Chair the Monday, Wednesday and Friday Cadence call 1000 hrs. (feedback Operation issues)
   
   
   17. Attend S.E.A call on 3rd and 4th week on the month.
   
   
   18. Attend and Chair India Shipmax call 3rd and 4th week on the month- Monday and Thursday. Call may activate anytime when it’s required by the customer (especially month end)
   
   
   19. Review of LC performance: - Reduce the LC discrepancy and improve LC lead-time improvement (SLA 2 calendar day)
   
   
   20. Prepare Dangerous Goods Declaration/ IMDG
   
   
   21. Booking processing (based on SLA), COO application, LC submission within the SLA (2 calendar days)
   
   
   22. Attend other “Adhoc” tasks etc.
   
   
   
   

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

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