Senior Career Coach [CGD]

[What the role is]

[What you will be working on]

Career Development and Job Search

• Guide jobseekers through Workforce Singapore’s career resources and services.
• Provide career, skills and training advisory for various worker segment, life stages and levels.
• Advocate to public on the importance of career health and work-life planning to stay resilience and establish equilibrium.
• Apply and adapt advanced counselling, coaching and facilitation techniques for career development to assist jobseekers in overcoming challenges.
• Conduct intake interviews to assess and understand jobseeker’s situation and need.
• Establish strong rapport with jobseekers for effective working partnership and case management.
• Customise career interventions and job search strategies with an action plan to suit needs.
• Select and administer suitable career assessment tools/ psychometric assessments such as Strong, MBTI or DISC to support career interventions.
• Facilitate group-based career interventions for learning, support, guidance and goal setting.
• Conduct employability training and workshops on various job search skills and career management.
• Provide case management, follow ups and when required – partner agencies on joint support for jobseekers.
• Process jobseeker’s profile via an in-house client management and reporting system.
• Manage C2G (Citizen-to-Government) service requests, appeals and escalations within stipulated periods

Labour Market Information and Job Placement

• Keep abreast of labour market trends and employment landscape to provide useful insights and analysis to jobseekers.
• Conduct trends analysis of macro labour market on jobseekers behaviour.
• Perform job-matching and job referrals based on jobseeker’s profile to achieve job placement targets.
• Employ strategic career-matching technology to support job placement efforts.
• Engage employers to understand and analyse hiring requirements crucial to establishing job-fit.
• Refer jobseekers to relevant workforce programmes and national schemes to enhance their employability and adapt to changes.

[What we are looking for]

Requirements

• Produces clear, professional written communications including case notes, referral letters, and client-facing materials

Preferred Requirements

• Formal training in career development facilitation, human resource management, psychology, counselling, or coaching is an advantage
• Able to converse in one or more Mother Tongue languages (Mandarin, Malay, or Tamil) to better serve clients who are more comfortable communicating in their Mother Tongue
• Familiar with CRM tools or service excellence practices to manage caseloads, track client progress, and maintain service quality