Senior Claims Specialist, Financial Lines

What's This Role Really Like?
This role involves directing, monitoring, assessing and handling Financial Lines claims and related aspects arising under Financial Lines

This position is accountable for:

· Claims Service

· Claims Quality

· Claims Reporting

· Expense Management

· Understanding and challenging legal advice as required on claims

Provision of claims analysis and trends observed

Areas of Responsibility

· Work within local and regional operating processes and claim handling procedures to ensure that quality claim service is rendered to all stakeholders in accordance with Chubb claims philosophy.

· Effectively manage and supervise Financial Lines claims underwritten and reported in Singapore against policy terms and conditions, company guidelines, local operating procedures and claims management guidelines.

· Collate claims information and data within Singapore as required for reporting purposes including verifying completeness and accuracy of reports.

· Recommend modifications and improvements to established procedures to improve productivity.

· Attend to claim enquiries and feedback, maintain  positive  relationship with  all customers, brokers and service providers.

· Work with internal colleagues to manage accounts, contribute to discussions with business units for products developments and loss control.

· Ensure that appropriate claims management and underwriters are made aware on a timely basis of specific claims issues or trends which may impact underwriting decisions.

· Manage and supervise claims to finality within designated authority and Chubb claims management guidelines.

· Ensure that loss reserves are set and maintained in accordance with Chubb guidelines, timely updates of claims data made into systems and correctness of systems and file records.

· Use external resources in accordance with the Chubb guidelines and philosophies. This includes the engagement of appropriate service providers where required and management of such providers and cases towards timely and effective resolution.

· Document and collate Financial Lines claims processes and controls.

This position may develop to include other tasks, which are commensurate with the employee’s abilities, in addition to those recorded in this position description.

Skills & Experience
· Excellent written and verbal communication skills.

· High degree of attention to detail & excellent analytic skills.

· Effective negotiation and interpersonal skills and capability to collaborate with all internal and external stakeholders.

· Proactive and flexible approach to work.

· Approachable and friendly attitude.

· Ability to work autonomously, employ initiative to find solutions, prioritize and exercise discretion.

· Excellent organizational and administration skills.

Technical competence with software packages, including MSWord, Excel

and Power-point.