Senior Client Services Manager

Company Description

Are you ready to accelerate your career? Join Cielo as a Senior Client Services Manager! A career at Cielo will give you the opportunity to work with the industry's smartest people and to take ownership of your success! Cielo is a brand that reflects our big idea - that talent is rising - and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.

Cielo is the world's leading Talent Acquisition Partner. We deliver a better talent experience for everyone through Talent Acquisition, Search, Consulting, and Digital Accelerators™. With our fresh approach - we design and build comprehensive, proven solutions inspired by technology to find and keep the unique talent that elevates our clients above the competition.

Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Cielo Talent Acquisition at [email protected].

Job Description

Based in Singapore, the Senior Client Services Manager (SCSM) has accountability for delivering results for a key Cielo client through leading an experienced team of talent acquisition professionals team across South-East Asia and Australia. This role will report to the Client Services Director and be a key member of their regional leadership team.

The successful candidate will demonstrate the ability to provide leadership to the team by earning trust, motivating and inspiring great performance while fostering a positive environment that encourages collaboration, development and empowers decision making. Additionally, the SCSM will successfully partner with our clients by demonstrating credibility through domain experience and market knowledge, while earning their trust and building strong relationships to achieve partnership goals.

They will model Cielo's values and drive for team and partnership success. They maintain a culture of operational excellence and can clearly live and articulate Cielo's "We Become You" promise.

• Work Location: Singapore - Central/West. Across 2 client sites as required. (Candidates must be currently based in Singapore, or have previously spent significant time based in Singapore and have solid familiarity with local market nuances).
• Work Setup: Hybrid 3+ days per week onsite.
• Work Hours: Standard business hours (with flexibility as required by the role).

RESPONSIBILITIES

Team Leadership & Delivery

• Lead recruitment operations including sourcing, screening, and coordination activities.
• Manage, coach, and develop an experienced team of recruiters and recruitment support professionals.
• Drive team performance against agreed service levels, quality, and delivery metrics.
• Foster strong communication through regular one-on-one meetings, team forums, and structured check-ins.
• Guide the team in developing effective hiring strategies, including passive sourcing, recruitment marketing, and use of recruitment technologies.
• Oversee initiatives and campaigns to build candidate pipelines and support hiring demand.

Client Partnership

• Build strong working relationships with client stakeholders and develop a deep understanding of the client's organisation, business needs, and priorities.
• Partner with the Client Services Director to deliver account plans and support quarterly and annual business reviews.
• Collaborate with recruiters and hiring leaders to provide consultative guidance and build trust.
• Support onboarding and implementation activities for new or evolving client engagements.

Operational Excellence & Governance

• Ensure recruitment processes are consistently applied and aligned with agreed standards.
• Oversee reporting, metrics, and data accuracy, including time-to-fill, recruiter productivity, and hiring outcomes.
• Support budget management and contribute to financial and resource planning discussions.
• Drive continuous improvement, standardisation, and best-practice sharing across accounts and teams.
• Contribute to broader organisational initiatives as part of the Client Services Management team.

Qualifications

• Bachelor's degree or equivalent professional experience.
• Extensive leadership experience in talent acquisition or human resources, demonstrating proven success in managing teams and delivering results.
• Experience leading recruitment teams in either an in-house or RPO environment.
• Proficient in recruitment technologies such as Applicant Tracking Systems (ATS) and digital sourcing tools.
• Strong working knowledge of Microsoft Office applications.

Preferred:

• Experience in Life Sciences, Pharmaceutical, or Medical Device sectors.
• Familiarity with Southeast Asia and Australia/New Zealand markets, including managing diverse teams across cultures.
• Ability to present and influence across all levels of the client organisation.
• Experience managing recruitment in manufacturing or technical operations is a plus.
• Background in RPO or large-scale talent acquisition programs.
• Strong commercial acumen and understanding of business drivers.
• Track record of data-driven decision-making and governance in recruitment operations.

Additional Information

All your information will be kept confidential according to EEO guidelines.