Senior Consultant, Client Relationship Management, Health Solutions, Singapore

Senior Consultant, Client Relationship Management, Health Solutions, Singapore

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Strategic Client Relationship Management

• Build and maintain strong relationships with existing clients, identifying growth opportunities and supporting retention strategies.
• Partner on new business pursuits, including pitch preparation, onboarding, and partake in first-year implementation for a selected group of clients.
• Collaborate and provide leadership to colleagues working on shared accounts, including client servicing, broking, and other supporting teams.
• Demonstrate Aon’s core values by fostering a high-performing, collaborative team culture and offering consistent coaching and feedback.
• Support revenue-generating and value-enhancing projects, managing multiple priorities with high-quality outcomes.
• Conduct regular client discovery sessions and maintain strong market intelligence, including competitor insights, to strengthen Aon’s strategic positioning.

Consulting Expertise

• Engage clients as a strategic advisor, demonstrating strong listening, analytical thinking, and commercial judgment.
• Possess broad knowledge of insured and non-insured employee benefits programs, including flexible benefits consulting from design to implementation.
• Lead or contribute to ad-hoc consulting assignments (e.g., benchmarking, M&A benefits harmonization).
• Champion Aon United initiatives and solutions, such as Aon Client Promise, TBS Explorer, Aon Pulse, and Wellbeing Solutions.

Service Delivery Excellence

• Maintain professional, collaborative relationships with internal stakeholders at local, regional, and global levels.
• Oversee client-related activities, including meetings, reporting, communication materials, and closure of outstanding items.
• Build strong partnerships with external vendors, insurers, and providers to support client growth and service excellence.
• Ensure seamless cross-functional collaboration to deliver distinctive client outcomes.
• Drive year-on-year business performance and steer underperforming accounts back to profitability.
• Uphold high service standards, proactively identifying and resolving service gaps.
• Maintain strong governance over client payment, credit control, and debt management.
• Serve as the primary point of contact for all assigned clients.
• Enforce rigorous peer review processes to ensure quality and minimize risk.

Skills and experience that will lead to success

• Degree or Diploma from a recognized institution.
• Regulatory certifications (e.g., BCP, PGI, CommGI, HI, M5, M9) required for MAS registration as a Broking or FA representative.
• Minimum 10 years of account management experience in the Employee Benefits industry (with insurer or broker) in a client facing capacity.
• Deep understanding of employee benefits programs, funding mechanisms, broking processes, and market dynamics.
• Strong proficiency in Microsoft Word, Excel, and PowerPoint.
• Demonstrates accountability, strong communication skills, emotional intelligence, and commitment to DE&I.
• Able to lead cross-functional teams and influence across all levels.
• Experience engaging senior stakeholders and C-suite leaders.
• Ability to navigate and support organizational change.
• Strong problem-solving abilities using sound judgment and independent discretion.