Senior Consultant, EUC & Service Desk (VIP Desktop Support) - Rewarding Work

NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of our 12,000-strong team across 58 specializations, across 20 APAC cities.

What we seek to accomplish together:

• Provide VIP desktop support to senior leaders/top management
• Act as a single point of contact for VIP/Top Management incident resolution, meeting room setup, coordinating with other resolver group to ensure the reported incidents are resolved/escalated as required
• Deliver VIP customer experience to the highest standards, aligned to the company values
• Deploy and maintain end-point devices (desktops, laptops, mobile devices, etc.), includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations
• Perform remote troubleshooting and resolution to address various endpoint related issues
• Perform technical escalation to onsite team if unable to resolve remotely
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Update Incident records
• Create and updates work instructions (where necessary)
• Document standards and procedures (where necessary)
• Provide standby support for after office hours including Sat, Sun and Public Holidays for VIP/Top Management

A little about you:

• Bachelor's Degree/ Diploma in IT, Computer Science or Engineering
• Min. 5 years of relevant experience in VIP Desktop Support
• Previous IT helpdesk and/or call center support experience, includes providing remote support via phone call or using remote tool will be added advantage
• Experience with desktop operating systems
• ITIL Foundation Certified and relevant technical skill certification preferred
• Advanced knowledge in Windows 10, Microsoft Outlook Client, MS-Office O365, Macintosh support will be added advantage
• Good understanding and familiar with collaboration technologies like Teams, Zoom
• Demonstrate knowledge in the support of workstations, and related components
• Ability to prioritize effectively and work with a sense of urgency
• Experience leading a team of engineers
• Good knowledge of commercial law and relevant laws
• Excellent communication and interpersonal skills
• A team player, enjoys working in a dynamic, multi-cultural team and complex business environment

If you would like to be part of the winning team that does great work, apply today!

About NCS Group

We want to create the extraordinary, and to impact millions of people everyday.

We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services. We want to invest in you!

Great work is never done alone, and that’s why we also believe in creating a collaborative work environment to bring people with different expertise and talent together. We create opportunities for our people to grow in our organization with well-defined career tracks and specializations to ensure that our people and talent can continuously deliver new value for our clients.

We’re here to make the extraordinary happen.

Learn more at ncs.co and our LinkedIn Career site.

All profiles are handled with highest level of confidentiality.

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.