Senior Customer Service Executive, SEAO & Export Markets

About Symrise AG
Symrise is a global supplier of fragrances, flavors, food, nutrition, and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals and producers of nutritional supplements and pet food. 

Its sales of € 4.6 billion in the 2022 fiscal year make Symrise a leading global provider. Headquartered in Holzminden, Germany, the Group is represented by more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America. 

Symrise works with its clients to develop new ideas and market-ready concepts for products that form an integral part of everyday life. Economic success and corporate responsibility are inextricably linked as part of this process. 

Symrise – always inspiring more…
 

Senior Customer Service Executive, SEAO & Export Markets

The primary role of Customer Service Executive includes processing the orders placed by internal and external customers from SEAO & Export Markets. This role is responsible to ensure excellent service standards and maintain high customer satisfaction along with coordination activities. 

You will be responsible for external and internal customer enquiries and on-time delivery process from identifying customer needs, processing orders, ensure sufficient supply, handling complaints to shipment and delivery of orders to customers. This role reports directly to Head of Customer Success, SEAO & Export Markets.
 

The Position: 

• Responsible to ensure effective and accurate processing / releasing all sales orders to enter timely in systems and orders to meet delivery as per First Confirmation Date given by customers
• Perform order validations with high level of accuracy and consistent with the terms and conditions on customer’s purchase orders.
• Act as an intermediary between customer and multiple departments including sales, procurement, planning, quality control, regulatory, production and warehouse/logistics department on handling complaints, customer master information record (CMIR), credit block issues, shipping discrepancies, reverse logistics/returns. 
• Prioritization and tracking of customer’s orders in system, review and escalation risk and opportunities to the supply planning team during the Monthly S&OP and ASF meetings 
• Ensure on-time delivery, customer complaint and high service level fulfilment 
• Run and analyze weekly order reports. 
   

The Ideal Candidate: 

• Diploma/Degree in any discipline with at least 4 years’ experience in order fulfilment 
• Responsible, responsive & committed 
• Attention to details & organized 
• Good interpersonal skills, customer oriented and a team player 
• Fast learner, able to work independently with minimum supervision 
• SAP experience in Sales & Distribution (SD) module or Order-to-Cash (O2C) 
• Proficient with Microsoft Office.