Collaborate internally to influence the quality and efficiency of entity management processes and programs. Determine appropriate actions outside of defined processes while considering alternative solutions. Oversee team performance and prioritize work to ensure effective project execution. Provide insights on best practices in corporate governance and legal compliance. Assist in maintaining accurate records and documentation for all legal entities and subsidiaries. Provide Analytical reviews on SLA performance in line with operational expectations Analyze and rationalize complex data sets to support updates on the health of the Affiliate Services Program Collaborate with internal stakeholders across all Functional Areas to monitor group and third-party outsourced service provider relationships, driving resolution and timely closure of non-performance issues against agreed Service Level Agreements (SLAs), and present timely status updates to senior management. Maintain the Outsourcing Lifecycle via online solutions including administration task within the solution (ServiceNow) Operationalize Affiliate Services processes for newly licensed / regulated entities globally with respect to Outsourcing obligations Ensure all Affiliate Services documentation meets regulatory and policy requirements and drive digitization efforts Drive continuous improvement in the monitoring processes required to meet business or regulatory needs Maintain outsourcing chain documentation and central repository of agreements Undertake ad-hoc projects as assigned, such as framework and operational improvements, strengthening of internal controls, streamlining reports and processes 3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. Essential: Analytical skills Technical skills Communication skills Project management Change management Integrity and high personal and professional standards Demonstrated ability to build and maintain relationships with key stakeholders, including strengths in influencing, conflict management, and negotiation Ability to communicate complexity in a simple and clear manner Ability to take ownership of outcomes and the ability to work with diverse teams to confront issues and drive performance Ability to use initiative and be proactive in addressing and resolving issues Financial industry and/or regulatory knowledge and experience Demonstrated ability to learn and adapt quickly Experience with business administration and/or business law
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