Senior Duty Manager (4-5 Stars Hotel) SY

• 4-5 Star Hotel
• Basic up to $4000
• 5 Days Work (3 Shifts)
• Location: Central / South

Responsibilities:

• Focus on ensuring the hotel operates smoothly, efficiently, and profitably.
  Implement a rotation schedule to ensure all sections are adequately covered.
• Establish performance metrics for junior staff and conduct regular evaluations.
• Provide regular feedback and coaching to ensure staff maintain a positive corporate image.
• Develop a standard operating procedure (SOP) for guest interactions to ensure promptness, courtesy, and efficiency.
• Set up a checklist for preparing VIP rooms and ensuring all amenities are provided.
• Implement a key control system to ensure keys are issued only to authorized personnel.
• Schedule regular meetings with housekeeping to address discrepancies and variances.
• Train front office staff on how to handle incidents and direct guests to the Security department.
• Develop a comprehensive training program for reception staff, including on-the-job training (OJT) plans.
• Monitor room inventory daily and adjust strategies to maximize occupancy and revenue.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

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