Senior / Executive, Call Centre (Supervisor)

You will oversee the daily operations of the Call Centre to ensure service excellence, operational effectiveness and efficiency. This will include managing and optimizing manpower, addressing operational and service challenges as well as supervising a team of staff. In addition, you will ensure the department’s key performance indicators are met and participate in strategic initiatives and projects. 

Requirements

• Degree in any discipline with 3 years’ relevant experience in Call Centre operations or healthcare 
• Proficient in Microsoft Office applications
• Strong interpersonal, communication and writing skills
• Self-motivated with excellent planning, analytical and time management skills
• Highly adaptable in a dynamic and fast-paced environment