We are on the lookout for a proactive Senior / Executive, Customer Service to join our high calibre team at United Test And Assembly Center Limited (UTAC) in North-East Region.
Growing your career as a Full time Senior / Executive, Customer Service is an amazing opportunity to develop fundamental skills.
If you are strong in emotional intelligence, time management and have the right work ethic for the job, then apply for the position of Senior / Executive, Customer Service at United Test And Assembly Center Limited (UTAC) today!
Responsibilities
- Provide Incoming Dies visibility to the Factory for planning and execution
- Analyze customer forecast numbers and work with Customer to pull in dies to fulfill Forecast / AOP/Customer Shipment requirements
- Co-ordinate customers' loading and shipment priority within the Factory
- Provide instruction to Planning to execute orders and changes in priorities and orders
- Provide WIP status, ship-out plan and finished good information to customers
- Brief internal team on changes in flow / process / customer requirements after understanding customers' specs
- Work with IT to develop reports for customers and maintain the requirements of these reports (eg. WIP, Lot transaction history, finished goods, billing report)
- Maintain pricing and sales order creation for billing and shipment
- Host Customer Visits and Quarterly Business Review meetings
Requirement
- Degree in Engineering, Business Administration or Marketing Management or 5 years experience in similar industry
- Minimum 2 years working experience in customer service, preferably in a semiconductor (Subcon) Sales & Marketing environment
- Able to bridge between and build up rapport with customer and internal engineering, logistics & planning team
- Must possess strong problem solving, communication and interpersonal skills
- Ability to work under pressure in a very dynamic environment
Benefits of working as a Senior / Executive, Customer Service in North-East Region:
● Learning opportunities
● Advancement opportunities
● Generous Compensation