Senior Executive/ Executive, Venue Operations - Hiring Now

As the Venue and Event Executive for Singapore Indoor Stadium, your purpose is to ensure the seamless management, successful and safely execution of events and activities at the Singapore Indoor Stadium, situated within the Singapore Sports Hub. You will oversee and support event-specific functions, supervise scheduled events and activities, and effectively manage the overall operations of the Indoor Stadium. Your focus will be on providing all stakeholders, partners, and patrons with the best experiences for every event held at the Sports Hub.

Roles & Responsibilities

Event Management

• Coordinate with event promoters and stakeholders to understand event requirements and ensure seamless execution
• Develop comprehensive operations plans that meet international standards for each event including scheduling, logistics and ticketing
• Conceptualize seat maps and event overlays, considering factors such as event requirements, audience capacity, and safety regulations
• Collaborate with event organizers to design optimal seating arrangements and ensure efficient utilization of the venue’s seating capacity
• Oversee the implementation of operations plans, ensuring that all aspects of the event run smoothly and efficiently
• Work closely with partners, hirer/promoters, and various government authorities to ensure compliance with all license requirements and regulations
• Foster positive relationships with stakeholders, addressing concerns and maintaining open lines of communication
• Collaborate with event managers to ensure compliance with operational guidelines for respective assigned events
• Ensure adherence to all legal and regulatory requirements related to event operations
• Stay up to date with industry best practices and changes in regulations, implementing necessary adjustments to ensure compliance
• Ensure that event planning and execution adhere to international standards of excellence

Venue Management

• Collaborate closely with promoters/hirers to understand their event requirements and provide support throughout the event planning and execution process
• Capitalize on developed operational and service checklists as part of venue Standard Operating Procedure (SOP) to ensure alignment
• Ensure all commercial obligations are effectively managed and delivered to maximize value for both Singapore SportsHub and promoters/hirers
• Oversee the cleanliness, maintenance and overall readiness of the facility, working closely with the facilities management team to meet the highest standards
• Supervise maintenance activities schedule, security measures, manage relationships with vendors and service providers
• Monitor and track compliance and contractual obligations, addressing any deviations and taking appropriate corrective actions

Safety and Security

• Maintaining established safety protocols and emergency procedures within the Indoor Stadium
• Ensure compliance with relevant safety regulations and standards

Casual Staff Management

• Providing comprehensive training and briefing to ensure staff members are well – equipped to perform their duties effectively.
• Create work schedule for casual staff members, considering event requirements
• Assign duties and responsibilities to staff members based on their skills and capabilities
• Supervise and monitor the performance of casual staff members during events, ensuring adherence to Standard Operating Procedures and service standards
• Ensure that all casual staff members adhere to relevant policies, procedures, and regulations, including health and safety guidelines

Administrative and Equipment Management

• Ensure adherence to administrative processes, including documentation, record keeping and drafting meeting minutes
• Maintain organized and up to date files and records, ensuring easy retrieval and reference when needed
• Take responsibility for equipment management, including checking and maintaining the functionality of all equipment used for venue operations
• Ensure proper inventory management of equipment, keeping track of their availability, condition, and location
• Assist with customer service initiatives, setting the standard for exceptional service throughout the venue
• Handle guests inquiries and concerns, resolving issues in a prompt and satisfactory manner

Requirements

• ITE/Diploma/ Bachelor’s degree or better from an accredited college or university, preferably in Events management or a related field but not essential
• Minimum of one (1) year experience within event operations and planning, or the management of an arena, Stadium or mixed entertainment environment
• Proficiency with Microsoft Office products (Word, Excel, PowerPoint) and AutoCAD or other relevant software used in event and venue management (Preferred but not essential)
• Effective oral and written communication skills to communicate with internal and external stakeholders

The level of appointment will depend on the qualifications and experience of the candidate.

For more information on Kallang Alive Sport Management, refer to this website, sportshub.sportsingapore.gov.sg

Only shortlisted candidates will be notified.