Senior Executive, Individual Life Claims

Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.

In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.

Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.

The merger of Aviva Singapore and Singlife was announced in September 2020 and created one of the largest homegrown financial services companies in Singapore in a deal valued at S$3.2 billion. It was the largest insurance deal in Singapore at the time. Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan’s leading life insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia.

Key Appointments

·       Claims Assessor function for Individual Life Claims

Key Responsibilities

·       Ensuring policy benefits are adjudicated according to contract provision wordings and within the claim authority limit

·       Computing the amount of benefit payable and ensuring claim requests are attended to within the agreed turnaround time

·       Continuously exploring ways to improve productivity and customer service through process automation and work with transformation squads to provide business requirements

·       Providing claims statistics and reports timely as required

·       Complying with regulatory and risk management controls, corporate policies, procedure and claims guidelines

·       Conducting claims technical workshops for financial advisers or internal teams

·       Managing external parties as part of claims process such as reinsurers, medical providers, law firms, auditors, regulatory bodies, financial advisers

·       Supporting any day-to-day administrative tasks as required

Key Decisions within the Role

·       Claims Authorization Limits as per the Delegation of Authority approved by Head of Department to adjudicate claims

Team

·       Total Strength of 12 in the department

Requirements

Experience

·       Experience in any of the following areas will be an added advantage:

·       More than 2 years of experience in life claims management/assessment, with familiarity in the know-how of insurance claims investigations

·       Implementation of any process automation solution(s)

·       Practitioner as medical or healthcare professional

·       Loss adjustor or private investigator role

Education

·       Academic: Bachelor’s degree in Business, Insurance or Digital Science

·       Professional Certification(s): SCI Certification(s), LOMA or equivalent (preferred)

Skills

·       Ability to work both independently and as part of a team in a challenging environment

·       Ability to handle complex situations with professionalism

·       Strong verbal and written communication skills with the ability to explain clearly and concisely

·       Strong customer service skills with aptitude to please customers.

Key Stakeholders

External:

·       Customers: Policyowners, Claimants, Financial Advisers

·       Others: Reinsurers, Audit firms, Law firms

·       Liaison: Regulatory bodies, Medical institutions, Insurers

Internal:

·       Technology and Operations

·       Legal

·       Compliance

·       Distribution

·       Product

·       Actuarial

·       Finance