Senior Executive, Network Operation Development (Buona Vista/$4,500)(ID: 605904) - Dynamic Team

Our client, a well-known company is looking for candidates for the position of Senior Executive, Network Operation Development.

Purpose:

• Support the implementation of company network development in respective markets.
• Drive retail excellence activities/standards across company market (owned and private) to improve customer satisfaction and dealer efficiency/productivity.

Key Responsibilities:
Network Development

• Support the market development and review on network strategy plans to meet the growth ambition of the company and new product launch.
• Support hubs with new market entry/terminations.
• Execute investment and divestment policy in coordination with company policy and compliance.
• Develop and update company Dealer Facility standards/guidelines.
• Develop retail specific guidelines or processes.
• Facilitate importer agreement and appointment.
• Support on signage program implementation and vendor endorsement (for local sourcing).

Operational Development

• Support the implementation of Customer Satisfaction survey action plan.
• Establish process guidelines for Road Support and bring up the standard of service.
• Execute dealer operating standards, and drive the implementation of dealer audit on workshop and parts process via Qualitative Requirement (QR), facilitate the training to hubs and market for audits.
• Benchmark incentive program models and provide guidelines for importers/dealers.
• Establish/improvise audit tool (DAT) and dashboard for QR audit progress monitoring.
• Support market preparation for ISO certification program.
• Support the review and execution on pricing strategy of DSIT charges.
• Support in defining long-term roadmap of uptime and retail business application.
• Support the implementation of business system and the importer request on integration with company system.
• Support business plan preparation from hubs.
• Secure Techtool solution for retail usage.
• Review workshop organization and process for continuous improvement on turnaround time, dealer efficiency, safety and reduce unsold hours.
• Identify best practices in retail operations for learning purpose of others in their operations.
• Deliver management reporting requested on a timely manner.
• Secure market readiness on new product launch.

Requirements:

• At least 1 year’s experience in retail/network development, in-depth understanding of the functions of the retail network and its KPI.
• At least 3 years’ experience in retail automotive business is preferred.
• Good commercial vehicle industry knowledge and experience is an added advantage.
• Good understanding of dealer operations and dealer financial management.
• Excellent skills in English language (verbal and written).
• Excellent communication and interpersonal skills.
• Fully proficient in presentation skills.
• Ability to work with all levels of people including internal and external stakeholders (vendors, importers).
• Analytical skill with attention to details.
• Proactive and resourceful.
• Fully proficient in MS Office applications (specifically on Excel & Powerpoint: Intermediate to Expert level).
• Strategic thinking with holistic view.
• Good team player.
• Result and action oriented to meet business targets.
• Able to adapt quickly to different environments and audiences.

Registration No.: No. R22104816 (Desmond Kok Zhenbin)
EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

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