Senior Executive/Executive (Allocation and Systems Department)

[What the role is]

[What you will be working on]

You will be responsible for the following:

• Support Place Managers in processing tenancy applications including transfer of stall tenancies, assignment of stall tenancies, hawker assistant applications, stall nominee applications, joint operator applications, and termination of stall tenancies.

• Timely resolution of customer feedback and stallholder enquiries.

• Prepare statistics and information on various tenancy applications made by stallholders.

• Support the team in overseeing the digitalisation of tenancy processes, including conducting regular process reviews, maintaining SOPs, and enhancing stakeholder communication platforms.

• Participate in system enhancement and redesign of application processes, working with vendors from system requirements to user acceptance testing stages.

• Support stakeholder communications for policy reviews, including coordinating with internal teams (Call Centre, One-Stop Service Centre, and Corporate Department), updating FAQs, and maintaining website content.

[What we are looking for]

The job might be for you if:

• You possess the following qualities,

• Diploma in real estate, business, or related fields preferred

• Minimum 2 years of relevant working experience in fields such as tenancy management, customer relations, service quality, or digitalisation

• Proficient in Microsoft Office applications (Excel, Word, PowerPoint) and bonus if proficient in FormSG

• Proactive in taking initiatives and implementing plans

• Excellent communication skills with a friendly approach to working with others

• Well-organised, meticulous, and able to multitask effectively

• Mature, independent, and resourceful

• Self-driven with a commitment to continuous improvement

This role will suit you if you enjoy working in a dynamic environment where you can contribute to improving processes and stakeholder experiences.

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.