Senior Facilities Executive (Carpark Management) - 2 Years Contract

Working location: Jurong East

Working hours: Mon - Fri, 8.30am - 6pm

Job duties:

Policies and Procedures

• Provide operational assistance, analysis of operations and perform routine activities to meet quality requirements and customer service.
• Compilation of data concerning new developments and irregularities at sites and update to superiors.
• Provide data analysis of operations and perform routine reports compilation.
• Implement plans for operational excellence, department goals  and operations standards.
• Maintain high level of service standards to our Tenants and Customers.
• Review and recommend improvements for systems and procedures.
• Monitor and conduct the cost effectiveness of the car park operations.  Ensure the car park operations runs smoothly and efficiently.
• Monitoring and Tracking of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) of contractors.

Car Park Operations

• Manage and lead a team/contractors in supporting operations at the respective Car Park Clusters.
• Responsible for the efficiency and effective control of daily car park operations.
• Monitor the cost effectiveness of car park operations.
• Conduct regular car park visits and audits to maintain operations standard in terms of cleanliness, discipline, politeness and other standards set by the company.
• Attend to Carpark Operations matters escalated by contact centre and work closely to resolve operational cases efficiently.
• Conduct revenue protection and enforcement exercise, and in prevention of any possible revenue leakages.
• Attend to any ad-hoc meetings at site or at HQ, and any other duties as and when assigned by Management.

Job Requirements

• Minimum Diploma in any discipline
• Experience in Operations and Customer Service Management
• Independent with supervisory experience
• IT-savvy & proficient in MS Office especially Excel and meticulous in numbers / reports
• Strong analytical skills and able to work well with cross functional levels and external service providers
• Team player, meticulous & customer service oriented with excellent organizational and administrative skills

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1221966 Evelyn Yang HuiXian