Senior Front Office Executive/Assistant Manager - Front Office (GCW) - Urgent Role

Key Responsibilities:

• Supervise and coordinate guest services operations, ensuring seamless delivery of services and adherence to quality standards.
• Oversee the management of rooms’ inventory and allocations, optimizing revenue and maximizing occupancy rates.
• Cultivate and maintain professional relationships with house guests, actively seeking opportunities to enhance their experience.
• Lead front office operations, implementing innovative solutions to enhance guest satisfaction and operational efficiency.
• Provide concierge services, including arranging transportation, making reservations, and offering local recommendations.
• Facilitate guests' access to hotel services, ensuring prompt response to requests and efficient handling of inquiries.
• Foster effective communication through regular briefings, updates, and collaborative brainstorming sessions within the department.
• Collaborate closely with other departments to ensure cohesive teamwork and a unified approach to guest service.

Ideal Requirements:

• Excellent communication and leadership skills, with the ability to thrive in a fast-paced environment.
• Strong customer service orientation and a dedication to maintaining high service standards.
• 3-5 years of progressive experience in guest services or a related field within the hospitality industry.
• Proven ability to lead and motivate a team, driving performance and fostering a culture of excellence.
• Exceptional interpersonal skills and a passion for delivering memorable guest experiences.
• Ability to adapt to changing priorities and multitask effectively in a dynamic environment.