Senior Inside Sales Representative, APAC

• Manage and grow assigned customer accounts through proactive sales engagement and relationship management.

• Prepare accurate quotations, pricing proposals, and sales documentation in a timely manner.

• Handle customer enquiries on products, pricing, order status, availability, and delivery schedules.

• Collaborate with Account Managers to identify and pursue cross-selling and up-selling opportunities.

• Support project quotations, tenders, and contract renewals to drive business growth.

• Coordinate with Product Management, Procurement, Operations, and Logistics teams to ensure smooth order fulfilment and issue resolution.

• Negotiate pricing within approved guidelines while maintaining profitability.

• Monitor and follow up on quotations to improve conversion rates and maximize sales opportunities.

• Maintain accurate customer records, sales activities, and pipeline updates in the system.

• Analyse customer purchasing trends and recommend strategies to increase sales and customer retention.

• Mentor and provide guidance to junior Inside Sales team members, sharing best practices and supporting their development.

• Ensure compliance with company policies, processes, and service standards.

Requirement:

• Diploma or Bachelor's Degree in Business, Engineering, Supply Chain, or a related discipline.

• Minimum 3 - 5 years of Inside Sales, Sales Support, or Customer Service experience in a B2B environment within the technology, electrical, industrial, or distribution industry.

• Proven experience managing customer accounts and supporting sales growth.

• Proficient in Microsoft Office applications, particularly Excel and PowerPoint.

• Hands-on experience using Microsoft 365 Copilot in Excel and PowerPoint

• Experience using ERP and CRM systems (e.g., SAP, Oracle, Microsoft Dynamics, Salesforce) is an advantage.

• A proactive, results-driven team player with the ability to work independently.

EA Registration ID: R1106661 (Aaron Chang Kuo-Ying)

EA License: 14C7092