Senior IT Infrastructure Engineer

Overall Purpose of the Role 

• We are seeking an experienced and proactive Senior IT Infrastructure Engineer to join our Singapore office. This individual will play a key role in supporting and maintaining our global infrastructure, ensuring high availability, performance, and security across our systems and networks. The role requires a mix of deep technical expertise, project leadership, and the ability to work independently in a fast-paced, dynamic environment. 

Key Responsibilities 

• Provide day-to-day support and ongoing maintenance for network switches and routers across the Asia region. 

• Support and manage the global VMware virtualized infrastructure. 

• Oversee global backup and monitoring systems, addressing issues and alerts in a timely and prioritized manner. 

• Maintain and support voice infrastructure within the Asia region, including Cisco Unified Communications. 

• Act as a third-line support resource for both Windows desktop and server environments, delivering prompt and professional resolution to user requests. 

• Support all facets of IT infrastructure and contribute to end-user support when required. 

• Ensure all technical processes, procedures, and configurations are accurately documented and kept up to date. 

• Adhere to all company and team policies, standards, and procedures consistently. 

• Escalate relevant issues, concerns, or incidents to the line manager, including policy breaches and near misses. 

• Take an active role in business continuity planning and testing activities. 

• Champion cybersecurity by upholding the firm’s standards and best practices. 

• Demonstrate the ability to work independently with minimal supervision, managing multiple ongoing tasks effectively. 

• Lead and take ownership of complex infrastructure projects, including large-scale deployments of hardware and software. 

• Research and propose solutions to technical problems and share knowledge with the broader team. 

• Support the Technology Infrastructure Manager with ad hoc responsibilities and initiatives. 

• Be available and contactable for after-hours support when required. 

• Act as a third-line support resource for both Windows desktop and server environments, delivering prompt and professional resolution to user requests. 

• Support all facets of IT infrastructure and contribute to end-user support when required. 

• Provide ad hoc desktop support as needed, including desk moves, onboarding of new joiners, and other hands-on tasks within the office environment. 

• Ensure all technical processes, procedures, and configurations are accurately documented and kept up to date. 

• Bachelor's degree in Computer Science or a related field (minimum 2:1 classification). 

• Professional certifications such as CCNA, VMware, or Microsoft credentials are highly desirable. 

Experience

• Minimum of 10 years' experience in a similar infrastructure role, ideally within an investment management or financial services environment. 

• Demonstrated ability to deliver technical projects in high-pressure, deadline-driven contexts. 

• Proven track record of successfully managing infrastructure operations at an enterprise level. 

Skills

Required: 

• Proficient in Cisco Unified Communications, including Expressway and Jabber. 

• Strong understanding of Cisco switching and routing (CCNA level or higher). 

• Skilled in writing and using PowerShell scripts for automation and system management. 

• Hands-on experience with VMware administration and enterprise storage systems. 

• Familiar with Nagios, Grafana, and Prometheus for monitoring infrastructure. 

Desirable: 

• Knowledge of Cisco AMP for endpoint protection. 

• Experience with Veeam backup solutions and deployment. 

• Familiarity with Nimble Storage systems. 

• Exposure to container technologies such as Docker. 

Soft Skills 

• Excellent written and verbal communication skills. 

• Strong problem-solving and analytical abilities. 

• Effective at multitasking and prioritizing in demanding environments. 

• Resilient under pressure, with a calm and structured approach to incident response. 

• Proactive, can-do attitude with a strong sense of ownership. 

• High standard of customer service and user experience. 

• A reliable team player, collaborative and supportive of colleagues.