Senior Manager, Field Services

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers' critical path of progress by making them smarter, faster and more efficient.

Job Summary & Responsibilities

• Lead team of FSEs / Section managers /team leaders in SEA service operations
• Manage administrative aspect of service team in areas such as time debrief, parts posting, as overtime, expense claims, and annual leave, etc.
• Manage regular meetings with customers on key performances /score card and drive improvements in operations leading to better customer experiences.
• Supports overall SEA region revenue plan to meet and exceed targets.
• Manage and exceed/meet service organisation Key Performance Indices
• Developing and planning career paths for reporting engineers.
• Maintaining a strong working knowledge of all industry standards and practices, as well as the company's products and services.

Qualifications

• Degree in Engineering or equivalent
• A minimum of 8-10 years of direct service management experience in OEM business related to complex equipment. Experience in the semiconductor industry is highly preferred.
• A proven track record of establishing strong, executive-level customer relationships. Customer front experience
• Experience in building and developing cross-functional service teams, establishing processes and procedures, performance management, metrics, and KPIs. Experience in leading people and team
• Strong written and verbal communication skills.
• Ability to lead people across diverse and cultural backgrounds
• Able to travel more than 25% of time as when required within region

Onto Innovation Inc. offers competitive salaries and a generous benefits package, including health/dental/vision/life/disability, PTO, 401K plan with employer match, and an Employee Stock Purchase Program (ESPP) along with health & wellness initiatives. We provide a collaborative working environment along with resources, and state-of-the-art tools & equipment to promote success; and a welcoming, inclusive corporate culture where individuals are recognized for their contributions.

Onto Innovation Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

For positions requiring access to technical data, Onto Innovation Inc., Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position - except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) - may have to go through an export licensing review process.