Senior Manager, Financial Assistance & Scholarship-Student & Alumni Services Ofc

[What the role is]

[What you will be working on]

Financial Assistance & Scholarships Administration

• Lead the implementation, operational planning, administration, review, and enhancement of financial assistance schemes, including bursaries, grants, emergency assistance, and donor-funded awards.
• Lead the end-to-end administration of scholarship programmes, including outreach, application and selection processes, award administration, recipient monitoring, and coordination with Schools, scholarship providers and other stakeholders to ensure compliance with award terms and requirements.
• Review and recommend enhancements to policies, frameworks, and processes to ensure effective governance, compliance, sustainability, and operational excellence in financial assistance administration.
• Drive initiatives that improve student access, retention, progression, and success through timely and targeted financial assistance interventions.
• Analyse student needs, funding trends, and programme outcomes to inform planning, policy development, and continuous improvement.   

Leadership & Operations

• Lead and develop a high-performing team, fostering a culture of service excellence, innovation, accountability, and continuous improvement.
• Manage budget planning, resource management, governance, risk management, and operational performance of the Financial Assistance and Scholarship programmes.
• Establish performance indicators and leverage data analytics to monitor the effectiveness of financial assistance and scholarship programmes, identify gaps in student support and inform programme enhancements.
• Drive digitalisation, streamline workflows and improve process to enhance operational efficiency and overall experience of students

[What we are looking for]

• Relevant academic qualification with at least 8 years of relevant experience in student services, financial assistance and scholarship administration, or related fields.
• Proven leadership experience in managing teams, strategic initiatives, and cross-functional projects.
• Demonstrated experience in stakeholder relationship management, partnership development, and engagement of diverse internal and external stakeholders.
• Strong analytical and problem-solving skills, with the ability to interpret data, evaluate programme effectiveness, and translate insights into actionable strategies.
• Excellent communication, presentation, negotiation, and influencing skills.
• Experience in programme governance, policy development, budgeting, risk management, and operational planning.
• Ability to work collaboratively across multiple stakeholders while balancing strategic priorities and operational requirements