Senior Manager, Fraud Risk

GCB 4

We are currently seeking a high calibre professional to join our team as a Senior Manager, Fraud Risk.

• Drive end to end management of fraud risk, including strategy, analytics and operations within the Card Acquiring product globally that are managed by GPS
• Be responsible for the delivery of controls and other mitigation activities including where relevant outsourced controls. Fraud risk mitigation activities will encompass both Acquirer and as a value-add service for Merchants ensuring balancing risk appetite, client experience and operational tolerances measures
• Represent Fraud Risk Management in interactions with the DMS Product Team, Business Stakeholders, IT and Risk Stewards in the Second Line of Defence
• Work with Financial Crime Investigations (FCI) and Business Stakeholders to deal with fraud incidents to minimise losses, client impact and address remedial actions where necessary
• Work with the DMS Product Team to monitor and ensure relevant obligations and issues set out by Card Schemes / external regulators / interested parties are addressed in a timely manner
• Build and lead a team capability and capacity to deliver the fraud strategy, using stakeholder management skills to achieve buy-in for investment, growth and change where necessary
• Represent Fraud Risk at DMS related regional and global committees where required
• Develop and maintain a suite of risk and control management information to understand risks, trends and deliver governance and reporting requirements
• Ensure compliance with HSBC's Policies and Standards and support engagement with Internal Audit
• Where appropriate take on other responsibilities and duties, including card (issuing) fraud matters.

Customers/Stakeholders

• Wholesale Business Risk teams (Global and regional)
• Primary business relationships will be with the respective management teams for GPS, Commercial and Global Banking
• Primary functional relationships will be with Financial Crime, Fraud Risk and Wholesale Credit Risk
• Some interaction with Merchants (Clients) may be required.

Leadership & Teamwork

• Build and lead Acquiring Fraud Team including day to day line management responsibilities
• Build 'trusted advisor' relationships with internal customers at a global and regional level to understand their objectives
• Understand and manage client/stakeholders' requirements and expectations to ensure their satisfaction

To be successful you will need:

• Extensive management experience of key fraud threats impacting Merchant Acquiring including new and emerging threats
• Extensive management experience of proven strategies to minimise and mitigate the fraud risk impacts to the Acquirer from abuse by merchants and to Merchants
• Extensive experience in the use of data and analytics to detect and prevent fraud including rule and machine learning based techniques
• Strong knowledge and application of relevant Card scheme rules that pertain to fraud and chargebacks ensuring compliance with requirements
• Strong knowledge and application of card fraud regulation and the 3D Secure protocol
• Strong stakeholder management and influencing skills, complemented by interpersonal and communication skills with a proven ability to communicate complex topics effectively and confidently at all levels to a wide range of senior stakeholders
• Ability to identify, assess and communicate the need for risk management intervention in a complex and fast paced environment
• Capability to accommodate new requirements and thrives in ambiguous environments

When applying, please submit a full resume. Your local internal application policy should be followed. For more information you can visit HRDirect and search for content " SGP: Internal Job Application Criteria ".

Opening up a world of opportunity
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Issued by The Hongkong and Shanghai Banking Corporation Limited.

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