Senior Manager, Group Distribution Strategy & Governance (Hong Kong or Singapore based)

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

CONTEXT

• Support governance related requirements for the Group and business units (BUs)
• Support the development of a forward-looking & aligned, group-wide distribution governance framework and approach across the Group and BUs

PURPOSE

• Provide effective support to GHDSG in ensuring appropriate distribution governance framework and approach is in place
• Support in providing guidance and coaching to Group teams and BUs, with an aim to improve sales quality and effectiveness

KEY ACCOUNTABILITIES

Play a key role in compensation approvals and distribution governance

• Conduct compensation review and approvals across BUs and channels, to ensure quality scheme design with business needs being met
• Conduct governance document drafting, updating and maintenance, to support a more holistic distribution governance framework
• Support the review of new M&A and/or distribution transactions
• Provide other distribution governance support

Drive strategic projects

• Driven & manage relevant strategic projects focusing on sales effectiveness and quality

Support distribution risk monitoring

• Support the establishment of distributor risk monitoring framework and approach, including agents', agency leaders' and 3rd party distributors' risk rating & monitoring, through collaboration with Group teams and BUs
• Support business quality monitoring including persistency and other key metrics (including early indicators), through collaboration with Group teams and BUs
• Support and/or drive distribution risk and business quality related strategic projects
• Maintain IRP tracking and monitoring
• Support other regular and/or ad-hoc tracking and monitoring related to distribution quality, sales effectiveness and distributor risks

Support distribution performance management related matters

• Participate in Monthly Sales & Proposition Dialogue with BUs and support on relevant Q&A
• Support regular and/or ad-hoc reporting on distribution performance

QUALIFICATIONS / EXPERIENCE

• Professional qualification in Actuarial Science or related discipline
• Minimum 5 years of relevant working experience in life insurance industry
• Experience of working with BU distribution teams, channel management of business functions of similar size and complexity, preferably in multiple Asian countries in a fast-moving environment, with constructive working relationships relevant stakeholders

KNOWLEDGE & TECHNICAL SKILLS

• Strong quantitative skills
• Familiarity with insurance, insurance digitisation products and processes are preferable
• Strong analytical and problem-solving skills, with ability to work with complex financial and business issues
• Ability to clearly communicate ideas, concepts and results whether written and oral
• Attention to detail and good business partnering, interpersonal and stakeholder management
• Demonstrated initiatives and commitment and ability to meet tough timelines
• Able to handle multiple requests from various parties and multi task
• Effective command of English, and preferably other languages relevant to FWD markets
• Able to work in an evolving and dynamic environment and resilient to pressure