Senior Manager / Manager, Case Resolution

[What the role is]

[What you will be working on]

Your Meaningful and Impactful Role (Key Responsibilities):

• Proactively evaluate and respond to stakeholders reports and public feedback on online content, ensuring a dynamic and adaptive online safety approach.
• Conduct thorough and balanced assessments on potentially harmful online material, taking swift and decisive action to address them.
• Undertake multiple stakeholder negotiations with Industry and coordination with Whole of Government in relation to victim relief against online harmful material.
• This role demands weekend on-call duty at least once a month. Your dedication will be instrumental in upholding the safety of Singapore's online space.

[What we are looking for]

• Background in Humanities, Computer Science, Social Sciences, Mass Communications or Legal Studies.
• Strong interest in online safety, and good knowledge of how online platforms and services operate, including social media services and app stores.
• At least 2 years of experience in Public Policy, Online Content Regulation, Online Trust and Safety, Content Moderation, Horizon Scanning, Strategic Futures work would be advantageous.
• Strong analytical, inter-personal and writing skills.