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Senior Manager, Membership

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Job Description - Senior Manager, Membership

Responsibilities

  • Deliver exceptional service and support to all members.
  • Develop and implement effective membership strategies that increase membership growth and member engagement, retention and satisfaction.
  • Administer membership welfare schemes.
  • Collaborate with senior leadership to align membership strategies with the organisation's broader objectives.
  • Prepare membership reports for senior leadership on membership performance, trends, and opportunities for improvements.
  • Stay updated on industry trends and best practices to ensure the membership services division remains innovative.
  • Travel when necessary for overseas assignments.
  • Other duties that the role may require.

Qualifications:

  • Education: Minimum diploma in any field

Knowledge and Skills

  • Strong understanding of membership programs, loyalty strategies and member engagement techniques.
  • Proven track record of managing and developing teams to achieve high performance.
  • Exceptional communication, problem-solving and interpersonal skills.
  • Ability to think strategically while focusing on day-to-day operations and results.
  • Ability to work independently and collaboratively, meeting deadlines and managing multiple tasks.
  • Proficiency in MS Office and CRM systems.
  • Adapt to working in a fast-paced environment.

Location: Central, Singapore

Note: This is a full-time and permanent position

Original job Senior Manager, Membership posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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