Senior/ Manager, Service and Operations (Transformation)

You will lead the Service and Operations Transformation team in strategising, planning and executing new initiatives/programs to enhance service delivery and operational efficiency, whilst aligning to the direction of empowering and activating patients and residents towards self-help and self-care. 

The role also encompasses overseeing new transformative projects within NUP, such as new and redeveloped polyclinics spanning from spatial design & service planning, FFE procurement, workflow development & optimisation, testing & commissioning to operationalisation.

In support of NUP care model and national initiatives such as Healthier SG, Age Well SG, Social Prescribing including NUHS' efforts in community outreach and health & social interventions, you will play an active role to drive process improvements, digital adoption, key performance indices and support workforce transformation to continually uplift and upskill our staff to meet the future healthcare demands. 

Job Responsibilities

• Lead, mentor and oversee workgroups focused on service transformation and new/redeveloped polyclinic developments.


• Develop and implement strategic and tactical plans aimed at enhancing service delivery for patient activation.


• Facilitate stakeholders’ collaboration and communications across departments and workgroups, ensuring seamless integration and change management for implementation of transformational initiatives.


• Establish workplans and key performance indicators set for Service and Operations Transformation team, provide insights for continual improvements and drive initiatives to achieve the desired outputs/outcomes. 


• Oversee progress and track key milestones/deliverables (design, manpower, IT, FFE, set-up/commissioning) leading to the operationalisation of new and redeveloped polyclinics.

Requirements

• A recognised degree in any discipline.


• Minimum 7 years of relevant experience in a combination of service and operations management, performance monitoring, process improvement and optimization, project management, healthcare technology, quality, and patient safety. 


• Possess strong leadership, strategic planning and people management skills.


• Good communication, interpersonal and stakeholder engagement capability.


• Proven experience in leading service and operations transformational initiatives within a healthcare setting will have an added advantage.