Senior Manager - Strategic Analytics & Testing

Job Description

We are looking for a Manager to join the Global Merchant Services (GMS) Marketing team, bringing strong analytical depth and commercial acumen to help shape data-led decisioning across APAC.

This role is focused on applying advanced analytics to real business problems - translating data into clear, actionable insights that inform marketing strategy, improve performance, and drive measurable outcomes.

You will partner closely with Marketing, Commercial, and Market teams to identify opportunities, solve complex problems, and embed analytics into day-to-day decision-making. While the role sits within a merchant context, the primary focus is on analytics excellence and business impact , with opportunities to engage in merchant-facing work where relevant.

Responsibilities

Advanced Analytics & Insight Generation

• Apply advanced analytical techniques (e.g., modelling, segmentation, forecasting) to solve complex business and marketing problems
• Work hands-on with data using tools such as SQL, Python, or similar, from data extraction through to insight generation
• Translate analytical outputs into clear, commercially relevant recommendations that drive decision-making
• Support the development and optimisation of data-led marketing strategies , marketing measurement and evaluation frameworks
• Support the development of repeatable analytical approaches, dashboards, and tools that enable broader team access to insights
• Translate data into compelling, commercially relevant narratives that articulate the value of American Express acceptance

Stakeholder Collaboration & Influence

• Work cross-functionally with Marketing, Commercial, and market teams to align on priorities and deliver impact
• Communicate insights in a clear and structured way to both technical and non-technical audiences
• Contribute to building a strong data-driven culture within the organisation

Qualifications

Minimum Qualifications (Must-Have)

• Strong experience (5+ years) in analytics, data science, or quantitative problem-solving roles
• Hands-on capability in SQL and at least one programming language (e.g., Python, R)
• Experience applying analytical techniques to business problems (e.g., modelling, segmentation, experimentation, forecasting)
• Demonstrated ability to connect analysis to commercial outcomes and business decisions
• Strong communication skills, with the ability to translate data into clear, actionable insights

Preferred Qualifications (Nice-to-Have)

• Experience in marketing analytics or marketing measurement (e.g., campaign analysis, attribution, incrementality testing)
• Exposure to customer or lifecycle analytics
• Experience working in payments, financial services
• Experience supporting or participating in client/merchant-facing engagements

Leadership & Personal Attributes

• Commercially minded, with a focus on outcomes over outputs
• Curious and proactive, with a structured approach to problem solving
• Comfortable working with ambiguity and evolving priorities
• Collaborative and able to influence across a matrixed organisation

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.