Senior Office/Mgr, Relationship Officer, Group Retail

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

• Daily morning show - contact customers to top up their overdrawn accounts. Assist with fulfillment of customers' requests. Assist with internal stakeholders' enquiries. Provide customers with forms/other required documents to proceed with their requests/transactions. Perform callback verification and confirmation to customers for (non exhaustive)
• Monetary transactions such as Telegraphic Transfers, Cashier's Order, Funds Transfer, Fixed Deposit etc
• Non-monetary transactions such as change of addresses, Credit/Debit card related, Internet Banking related, Banker's guarantee related, Giro related, Loans related etc
• Handle Customers' dispute and complaints. Perform timely scanning of documents via EWF to respective OCs for processing. Spot cross-sell opportunities and referring to Client Advisors where appropriate.

AML related

• Report suspicious transaction - To comply with MAS Notice 626 on Prevention of Money Laundering and Countering the Financing of Terrorism. To file Suspicious Transaction Reporting (STR) when there are grounds to suspect that any banking transactions could be associated with criminal activities, and such suspicion arose in the course of business.
• Be vigilant in being able to identify any potential money laundering activities.

Administrative Duties

• Office incoming and outgoing mailbags
• Apply office access cards for new hires or replacement of lost cards Stationery order
• Archival and retrieval an d estruction of unwanted document

Account Opening / Increase Account Holder / Add Account Mandate

• Form / Static Data checks / Maintenance
• Perform / Review / Analyze Searches results
• Ensure Proof of Residential documents for New to Bank clients
• Enquiry / Corroboration initiation email
• Ensure accurate account of customers' contacts and other personal particulars to be documented in the Bank's systems.

Segment Upgrade / Downgrade

• Provide ad-Hoc training
• Perform / Review / Analyze Searches results
• EOI Lodgment
• Account conversion submission
• Practise proper compliance and risk management

Segment Upgrade

• Ensure docs are in order
• Handling of inbound calls/emails/Teams Chat/walk-ins where necessary
• Know Your Customer (KYC) scanning for Source of Wealth (SOW) updates
• Archival for the submitted upgrade docs

Requirements:

• 1-3 years of experience in banking operations, customer service, or client onboarding preferred.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Knowledge of KYC, SOW, and EOI processes is a plus.
• Detail-oriented with good organizational and documentation skills.
• Able to multitask and prioritize in a fast-paced environment.
• Proactive and customer-focused mindset.
• Team player with a collaborative attitude.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a Difference