Senior Officer / Manager, Cash Onshore Team

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Job Description
This role is responsible for processing online corporate account opening applications in accordance with the Bank's guidelines and service standards. The successful candidate will ensure a smooth, efficient, and customer-centric onboarding experience for our corporate clients.

Key Responsibilities

• Engage Prospects: Reach out to prospective clients to introduce UOB's online account opening platform and guide them through the application process.
• Address Client Enquiries: Manage and resolve client queries related to account opening requirements, processes, and documentation.
• Perform Due Diligence: Conduct Requests for Information (RFI) and perform due diligence checks to ensure applications meet the Bank's onboarding and compliance requirements.
• Secure Approvals: Coordinate and obtain necessary approvals for account opening in a timely manner.
• Cross-Department Coordination: Liaise with internal processing teams to set up ancillary services for newly opened accounts.
• Record Management: Maintain accurate records and provide timely data reporting for internal tracking and audit purposes.
• Support Functions: Undertake additional duties as assigned by the line manager to support team operations.

Job Requirements

• Strong enthusiasm and a positive attitude.
• Comfortable presenting products/services over the phone and managing client feedback and inquiries.
• Ability to work effectively under pressure in a fast-paced environment.
• Strong written and verbal communication skills.
• Customer-centric mindset with a focus on service excellence.
• Proficiency in MS Office applications (Word, Excel, PowerPoint).
• 1-2 years of relevant experience, preferably in customer due diligence or onboarding functions.
• Fresh graduates with the right attributes are welcome to apply.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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