Senior Officer, Student Services

ACCOUNTABILITIES 

 
Execute the day-to-day administrative work processes for the successful delivery of centralized customer- centric services to SIMGE learners. 

1. Student Services: Execute the day-to-day work processes for the smooth delivery of services to SIM GE learners. 
2. Performance Management: Carry out the services provided by Student Services team to achieve departmental outcome. 
3. Continuous Improvement and Innovation: Provide inputs or suggestions to improvements on systems and processes to improve the efficiency and effectiveness of Student Services department 
4. Quality Control: Execute work processes to ensure that SIM GE student interactions are responded to in accordance with policies, procedures and regulatory requirements. 

JOB REQUIREMENTS 

• Diploma holders 

• At least 2 - 3 years of relevant work experience in a customer-focused environment, preferably in an education setting 

• Understanding of frontline customer/call centre operations, with knowledge of customer service and enquiry-handling processes 

• Bilingual with good command of spoken and written English 

• Working knowledge of Microsoft Office software 

• Excellent interpersonal, communication and presentation skills 

• Good organizational skills 

• Ability to engage effectively with people of diverse background 

• A team player who is able to work with academic staff and administrative support personnel 

• Result-oriented 

• Resourceful 

• Able to work independently and as a member of multiple and varied teams 

We regret that only shortlisted candidates will be notified.