Senior Program Manager

Our Client  

Our client employing over 300,000 employees worldwide, they are one of the biggest and well established supply chain solutions company.

The Challenges

Act as the customer single point-of-contact for all After-Sales activity for assigned customers. As the overall account owner, manage the customer solution & relationship on a day-to-day basis, to include:

• Day-to-day operational and service related interactions


• Issue escalation and resolution


• Schedule on-site meetings and conference calls


• Quarterly Business Review coordination and management


• Key Performance Indicator management


• Program Change Management


• Overall cross-functional solution coordination


• Consultative advisory services


• Continuous process improvement

Develop annual account/program strategy plan detailing current state, strategic engagement, continuous improvement plan & initiatives roadmap with goal and objectives, as well as Risks & Growth Opportunities. Coordinate/agree program plan & roadmap with customer & internal stakeholders. Initiate and manage the development & implementation of customer's specific enhancements that improve the overall service performance and profitability of the customer. This requires careful cross-functional coordination of activities and resources. Manage scheduled business review meetings and/or conference calls with customers to review performance metrics (KPIs), initiate the development and drive the implementation of service improvement and/or cost reduction initiatives to meet or exceed the performance targets as agreed with the customer.

What It Takes

Degree qualified, talents must have at least 5 years of Supply Chain Distribution experience with strong CRM background.   Candidates with more than 8 years of relevant experience with strong analytical skills will be considered for the Senior Manager role.