Senior project manager

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Senior Project Manager (APAC, Singapore)

Adyen’s Customer Support organization spans the globe, with over 250 Support Engineers across multiple regions. As our Support organization continues to scale, we are seeking a Project Manager based in Singapore to lead transformation initiatives across the APAC region.

In this role, you will drive operational improvement, process implementation, and support tooling initiatives that enhance efficiency, scalability, and service quality across regional Support teams. You will work closely with regional stakeholders as well as global Support, Engineering, Infrastructure, Workforce Management, and Learning & Development teams to ensure initiatives align with company priorities and are successfully delivered.

This role combines hands-on project delivery with strong operational and technical collaboration, supporting both process optimization and the evolution of Support tooling and infrastructure across APAC.

What You’ll Do

Lead Operational and Technical Support Initiatives

• Plan, coordinate, and execute Support projects across APAC, ensuring alignment with global Support priorities and OKRs.
• Lead initiatives focused on process implementation, workflow optimization, and service delivery improvements across regional Support teams.
• Support projects involving Support tooling, automation, system integrations, and infrastructure-related improvements in collaboration with Engineering and Business enablement teams.
• Translate business and operational requirements into structured project scope, deliverables, and execution plans.
• Develop and maintain project timelines, milestones, and dependency tracking to ensure successful delivery across distributed teams.

Drive Execution Excellence and Regional Alignment

• Partner with regional Support leadership and global stakeholders to ensure initiatives address regional needs while maintaining global consistency.
• Identify project risks, dependencies, and resource constraints, proactively developing mitigation strategies and escalation pathways.
• Provide clear and consistent project updates to stakeholders, ensuring transparency and informed decision-making.
• Maintain comprehensive project documentation, including project plans, decision logs, and retrospective insights.
• Define and track project success metrics and KPIs, ensuring initiatives deliver measurable operational improvements.
• Facilitate post-project reviews to capture lessons learned and continuously improve delivery practices.

Support Change Adoption and Continuous Improvement

• Partner with Learning & Development and functional leaders to support adoption of new processes, workflows, and tooling across regional Support teams.
• Drive structured enablement and communication strategies to ensure successful operational transformation.
• Contribute to improving project delivery standards and best practices within the Support PMO.
• Partner closely with Infrastructure, Engineering and business enablement teams to support delivery of tooling and platform-related initiatives impacting Support operations.

Who you are

• 8+ years of experience managing cross-functional projects, preferably within fast-paced or scaling global organizations.
• Experience delivering operational improvement, process implementation, or service optimization initiatives.
• Exposure to projects involving system implementations, workflow automation, or support tooling ecosystems is highly preferred.
• Familiar with project management methodologies such as Agile, Waterfall, Lean, or hybrid delivery approaches.
• Relevant certifications such as PMP, PRINCE2, Scrum, or equivalent are considered an asset.
• Experience working with CRM or support platforms (e.g., Salesforce or similar systems) is advantageous.
• Strong organizational and execution skills, with the ability to manage multiple initiatives simultaneously.
• Comfortable working across time zones and global stakeholder groups.
• Strong communication and stakeholder management skills, with the ability to align cross-functional teams toward shared outcomes.
• Demonstrates resilience, adaptability, and strong ownership in dynamic and evolving environments.
• Collaborative and relationship-driven, able to build trust across regional and global teams.