Senior Regional Client Account Manager

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Regional Account Management team is responsible for expanding Visa’s Acceptance Solutions throughout the Asia Pacific (AP) region by deepening and broadening the usage of acceptance solutions with our existing merchants, acquirers and payment service providers. The key measures of success include YoY improvement and attainment of targets across NPS, Net Revenue, Annual Average Net Revenue (bookings) and processing share through activities that meet the clients’ priorities and objectives. This includes identifying and driving expansion of acceptance solutions into new geographies and up-sell of new services to power our clients’ business.

What a Regional Account Manager Director does at Visa

• Manages a portfolio of regional Acceptance Solutions clients with the objective of growing revenue through pipeline development and sales excellence, winning greater usage of existing services and adoption of new services
• Designs and executes strategic account plan for your clients, taking into consideration clients’ priorities to capitalize on opportunities and address pain points. The plan should have executive buy-in from all key external stakeholders that have decision making power and influence (e.g. Head of Payments/Acquiring, CTO, CFO, Head of Operations, etc.) over project prioritization and resource allocation
• Effectively leads revenue generation while meeting strategic business objectives, e.g. influence and support client’s migration from legacy to new generation platforms
• Designs and executes tactical sales campaigns and/or generate case studies/PR to drive awareness of how our solutions powers our clients’ business
• Coordinates and collaborates with Acceptance Solutions market leads and Visa market AEs to identify, qualify and progress sales or up-sell of other Visa acceptance solutions to existing Acceptance Solutions clients
• Actively contributes to the evolving business and product strategy
• Plans and executes regular engagement with clients to deliver effective business reviews (MBRs, QBRs, Steercos) to create awareness of performance, new solutions and deepen relationship and commitment from their c-suite for Visa acceptance solutions
• Takes ownership of each account like a business owner, identifying new and innovative ways to position acceptance solutions to capture untapped segment/channel of our clients’ business that delivers beneficial outcomes for our clients (e.g. increased digital penetration, operational efficiencies, etc)
• Develop and negotiate commercial proposals for contract renewals, ups-sells or re-pricing to mitigate margin compression, grow overall net revenue
• Implement new programs with clients, ensuring appropriate resources are allocated, project is prioritized and effective stakeholder management to drive progress and expedite time to revenue
• Works closely with our Product Management team to maintain technical and functional knowledge of existing and new products
• Travel will be required

• Bachelor's degree (MBA desired)
• Fluent in English (Mandarin desirable)
• Minimum 10 years of B2B enterprise software or technology consultative sales experience
• Experience in the merchant acquiring, merchant and payment industries
• Experience selling technology to a specific list of targeted accounts
• Strong written and verbal communication and excellent presentation skills
• Strong background with demonstrated success closing high volume business
• Experience with managing longer sales cycles and driving multiple simultaneous opportunities to success
• Strong collaboration and influencing skills
• Strong commercial acumen
• Strong negotiation skills
• Executive presence
• Strong strategic account planning & execution
• Ability to join the dots to provide a solution that leverages the strength and breadth of the company’s assets, solutions and partnerships
• Experience leading others

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.