Senior Retail Associate (Luxury brands)

KEY AREAS OF RESPONSIBILITIES

Drive the Sales

• Work to hit individual sales and other store target

• Execute sales strategies and action plans implemented by the Managers

• Maintain a tight control on discounting and giveaways/ discontinued products

• Ensure all monies and sales transactions are accordance to the operation procedures

Achieve High Service Standards

• Keep abreast of product knowledge, sales & customer service whilst providing excellent WOW service experience to customers

• Maintaining and upholding the company’s image as a prestigious and luxurious brand at all times

• Responsible to collect Customer Registration Card as per store target

• Work with the Manager to best handle customer complaints

• To comply with Brand standards, company SOP and the Code of Business Conduct

Maintain Best Retail Standards

• Perform store opening and closing procedures and to ensure the process is in compliance with company SOPs

• Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly and tidy at all times

• Ensure visual merchandising are implemented efficiently

• Be vigilant and practice regular checks on staff movements during operating hours

Inventory Integrity

• Working together with Managers and floor to manage inventory and minimize stock losses

• Conduct daily, monthly stock count for store

• Resolve discrepancies within 2-3 days and report all findings to Manager

• Monitor and coordinate receiving of merchandise and price tagging according to operation procedures

• Qualitative security measures to prevent theft and pilferage

Reporting

• Updating customer database on frequent basis

• Responsible for all stock control documentation. Ensure timely and accurate submission

• To support Managers in collating data for all reports pertaining to sales, customer service, accounts, logistics in a timely manner

• Any Ad Hoc reporting as required by the Managers

Brands: Victoria's Secret, Bath & Body Works, Michael Kors, Steve Madden, Rituals, MLB Korea, Tumi, Rimowa, Salvatore Ferragamo, Tory Burch, Coach, Swarovski, Bvlgari, Cartier, Omega etc