Senior Sales Consultant – Cigars, Fine Wines & Whiskey

Core Mission

Drive revenue growth at our luxury lounge by proactively identifying guest needs and converting them into high-value sales. This role focuses on 60% Sales and 40% Service, requiring a professional who can seamlessly transition from a persuasive consultant to an expert sommelier and cigar steward.

Compensation & Benefits

• Base Salary: $3,000 - $3,500 per month.
• Incentive: Monthly sales-based commission (Tiered according to performance).

Key Responsibilities

1． Sales & Revenue Generation

• Client Engagement: Proactively welcome guests to the 5th floor, identifying their tastes to recommend premium selections.
• Expert Consultation: Use deep knowledge of cigars, wines, and whiskeys to drive sales through storytelling and vintage education.
• Cross-Selling & Pairing: Strategically suggest whiskey or wine pairings to complement cigar purchases, maximizing the average transaction value.
• Closing the Sale: Guide the guest from initial interest to the final bill, ensuring a smooth and profitable transaction.

2． Specialized Service & Stewardship

• Cigar Stewardship: Execute the professional cutting, toasting, and lighting of cigars while educating guests on tobacco origins, wrappers, and aging processes.
• Sommelier & Whiskey Service: Perform elegant wine service (including decanting and proper glassware selection) and specialized whiskey service (neat, on the rocks, or expert pours).
• Anticipatory Hospitality: Provide refined, discreet service by anticipating guest needs before they are voiced.
• Operational Excellence: Maintain a spotless and sophisticated lounge environment, ensuring all tables are reset to 5-star standards.

3． Inventory & Quality Control

• Stock Monitoring: Oversee the humidor and wine cellar to ensure cigars are kept at optimal humidity and beverages are stored at correct temperatures.
• Merchandising: Ensure the 5th-floor displays are elegant and conducive to driving guest interest and sales.

Requirements & Qualifications

Experience:

Minimum [2] years of sales and service experience in a luxury lounge, high-end private club, or fine dining environment.

Deep Product Knowledge:

• Comprehensive understanding of global wine regions.
• Extensive knowledge of premium cigar origins, including Cuba and the Dominican Republic.

New:

• Strong proficiency in whiskey categories (Scotch, Japanese, Bourbon, etc.).

Certifications:

• WSET Level 2+ or CMS Certified Sommelier is highly preferred.

Soft Skills:

• Strong commercial acumen with a proven ability to close sales.
• Impeccable communication skills and a polished, professional presentation.
• The ability to maintain discretion and poise in a high-pressure, luxury environment.