JOB SUMMARY
Assist day to day indoor operations including internal / external communications.
RESPONSIBILITIES
⢠Attend to customers enquires / complaints through phone / email / fax and ensure that necessary actions are taken and followed through.
⢠Receive, prepare, and generate quotation / charges for customers, Job Order Processing (JOP).
⢠Schedule and prioritize service request from customers.
⢠Liaise and coordinate with field service engineers, sub-contractors, customers, and other related authorities / parties to ensure service are completed within agreed timeline and to customerâs satisfaction.
⢠Keep and track service history and follow up with customer account to confirm satisfaction.
⢠Maintain accurate service records, including service reports upon completion, customer feedback, and ensure they are well documented and uploaded to the system.
⢠Provide regular customer account updates and reports to the Service Manager, Assistant Service Manager or Lead Coordinator.
⢠Monitor recurring issues, complaints, and propose process improvement to enhance service quality.
⢠Identify opportunities for additional service offering, follow-up services, regular services, equipment upgrade based on customer needs.
⢠Ensure high level of customer satisfaction through proactive service planning and communication.
⢠Support customer audits, inspections and provide supporting document when necessary.
⢠Prepare service request form / purchase order for vendors / sub-contractors.
⢠Prepare shipping form for delivery of items.
⢠Reservations and bookings of air tickets.
⢠Prepare and draw materials / parts for subcontractor or Technician / Engineer.
⢠Raise purchase requisition to obtain accessories, installation materials or parts which are required in the project / service jobs.
⢠Ensure all work schedule records, filing systems and documentations are kept in order.
⢠Coordinate and maintain schedules for projects and service works for all the service personnel.
⢠Handle all Company's equipment warranty claims.
⢠Perform other ad-hoc duties as assigned by the Manager.
Requirements:
- Knowledge is MS Office
- Possess good communication skills
- Experience in NetSuite is an added advantage
- Minimum GCE 'N' / 'O' / 'A' Level with 3-4 years of related working experience. Or
- Diploma Holder in Business Administration with 1-2 years of related working experience
Working hours:
Mon to Fri, 9am to 6pm or 8am to 5pm
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