Senior Supervisor, Singapore & Hong Kong Payroll & Implementation

About this job opportunity

Our Vision

To be the world's most trusted global payroll partner, simplifying pay for all employees.

Our Mission

Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.

Our People

Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.

What makes this role exciting

SG&HK Implementation and Payroll Supervisor will specialize in managing payroll implementation team, operational implementation of new payroll & processing of the new payrolls along with other existing CloudPay resources and able to work collaboratively with CloudPay global payroll operations team and will highly collaborate with CloudPay implementation team as well as clients.

Main responsibilities

• Supervision and development of SG & HK Payroll & Implementation Consultants
• Provide payroll implementation training and guidance to team members
• Act as an escalation contact for SG & HK Payroll & Implementation team
• Partner with Inhouse Implementation Consultants to ensure new payrolls are implemented onto the local payroll engine and CloudPay platform
• Ensure payroll best practice are adhered to by all parties involved, assist in the validation of payroll requirements to ensure that sufficient information is provided by the client to enable set-up and configuration are completed successfully.
• Support any parallel runs if testing if needed on a new requirement. Support the Software Release process by validating that new features have been accurately developed.
• Meet with customers remotely to discuss requirements and implementation questions during the implementation cycle.
• Implementation Payroll allocation to members, supporting the Payroll and Sales Teams with technical questions & may be requested to support sales call.
• Recommend departmental & task process improvements and implement those that are approved
• New payroll implementation resource allocations & etc.

Experience needed for this role

• Experience in Supervising or managing a team
• Strong experience with APAC end to end payroll processing (e.g. Hong Kong, Singapore & etc.) and SME functions
• Understanding of SG & HK Payroll law and policy, whole payroll processing cycle including filing of government claims and tax submission
• Experience working in an outsourcing environment or have managed large-in-house payroll headcount in MNC
• Strong communication skills in English, as this role will highly communicate/deal with clients and international business partner
• Proficiency in MS Office with strong Excel skills

About you and Our core values

• Taking ownership, working with integrity and respect
• Being a team player is key to our culture
• Solution and customer focused
• Great initiative with the goal for excellence in achieving results
• Dedicated to developing and always looking for continuous improvements
• Be creative, be committed, be engaged and enjoy what you do

Singapore

• Competitive Salary
• Competitive vacation allowance
• Calm app
• Insurance Coverage (AIA and HSBC Life)
• Annual Medical Examination
• Sick Leave and Hospitalisation Leave
• EAP
• Annual Wage Supplement (AWS)
• Flexi Benefits
• CloudPay NOW
• Employee Referral Program
• WFH Allowance
• Paid Volunteering days
• Marriage Leave
• Study Leave
• Bereavement Leave

CloudPay is committed to being an equal opportunities employer.

#LI-DA1

#LI-Hybrid

The CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.
Glassdoor