Senior Support Analyst (FIX & Cash equity)

About the Role

• Part of the Global FIX Connectivity Team, responsible for managing FIX connectivity requests and onboarding for clients, brokers, exchanges, and third-party vendors.

• Provided daily trading operations and production support for High Touch and Low Touch Cash Equities, Swaps, and Futures & Options (F&O) trading desks.

• Managed FIX onboarding, testing, certification, and connectivity implementation for clients, vendors, brokers, exchanges, and both internal and external trading venues, including dark and lit pools.

• Collaborated with infrastructure and network teams to establish, troubleshoot, and maintain FIX connectivity between external counterparties and internal trading platforms.

• Maintained and supported FIX network relationships, ensuring stable connectivity, timely issue resolution, and adherence to market and business requirements.

• Partnered with global stakeholders to support FIX connectivity projects, production changes, and incident management activities across trading environments.

• Worked closely with regional FIX teams across Hong Kong, Pune, New York, Tokyo, London, and Sydney to provide seamless global trading connectivity and operational support.

• Investigated and resolved trading and connectivity issues, minimizing disruptions and ensuring high service availability for front-office trading operations.

• Supported the onboarding and certification of connectivity with brokers, exchanges, ECNs, and trading venues across multiple global markets.

• Contributed to the successful delivery of FIX-related enhancements, deployments, and connectivity initiatives in a high-pressure trading floor environment.

What We're Looking For

• Bachelor's degree in Computer Science or a related discipline.

• Over 5 years of IT experience, including 3+ years specializing in FIX Protocol, FIX certification, and client onboarding.

• Hands-on experience with FIX engines such as CameronFIX, Appia, and other industry-standard FIX connectivity platforms.

• Strong knowledge of Cash Equities trading within DMA, DSA, Agency, and Program Trading environments.

• Good understanding of Swaps, Futures, and Options trading workflows in DMA and DSA environments.

• Experience supporting trading operations within a Broker-Dealer and Capital Markets environment.

• Knowledge of exchange regulations and market structures across major Asian markets, including Hong Kong, China Connect, Japan, Korea, Singapore, Taiwan, Australia, India, and Indonesia.

• Familiarity with trade lifecycle and trade flow processes, including DMA/DSA trade booking and post-trade workflows.

• Experience working with leading Order Management Systems (OMS) including Fidessa and FlexTrade.

• Knowledge of front-office trading platforms and market data systems such as Bloomberg and ITG.

• Proficient in FIX testing and certification tools, including VeriFIX.

• Experience with monitoring and observability tools including Kibana, Grafana, Logstash, Elasticsearch, and ITRS.

• Skilled in incident, change, and service management processes using ServiceNow (SNOW).

• Strong understanding of Unix/Linux environments, Shell scripting, and Oracle databases.

• Demonstrated ability to work independently, manage priorities effectively, and perform in fast-paced trading floor environments.

• Excellent stakeholder management and communication skills, with experience liaising directly with traders, brokers, vendors, and business users.

• Exposure to FIX development, automation initiatives, and end-to-end FIX project delivery.

• Working knowledge of Site Reliability Engineering (SRE) concepts, monitoring, and operational best practices.

• Capable of leading FIX onboarding, certification, testing, deployment, and connectivity rollout activities independently.

What's Next

If you are ready to take the next step in your career journey within a supportive global team environment-where your skills are valued and developed-this opportunity awaits your application. Click APPLY or email your resume to [email protected]

Do note that we will only be in touch if your application is shortlisted.

Robert Walters (Singapore) Pte Ltd

ROC No.: 199706961E | EA Licence No.: 03C5451

EA Registration No.: R1324990 Neha Singh