Senior System Engineer (EUC) - Dynamic Team

Corporate IT is the backbone of our business. Our team helps Sea develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you’ll help deliver seamless IT experiences and support to our employees at Sea by providing responsive helpdesk service, stable networks and reliable IT systems.

As a Senior System Engineer, you will be part of our Technical team and responsible for implementing and designing various technical solutions to meet corporate requirements, and providing technical support in a fast-paced and demanding environment.
 

Job Description

• Oversee the end-to-end delivery of IT projects, from initial design and architecture to implementation, ensuring projects meet business requirements and delivered on time.
• Design secure and efficient end-user computing solutions, considering industry best practices, security standards, and future growth needs.
• Perform problem/issue identification and resolution; work across multiple teams and vendors to identify the root cause and find suitable workarounds or solutions
• Maintain comprehensive documentation for system configurations, procedures, and troubleshooting guides to enhance knowledge sharing and operational efficiency.
• Continuously evaluate and recommend improvements to IT systems and processes, driving innovation and operational excellence.
• Lead complex problem-solving efforts during critical incidents, minimizing impact on business operations and enhancing system reliability.
• Responsible for providing guidance, reviewing, and suggesting implementation strategies to teams across various regions
   

Job Requirements

• Bachelor's degree or higher in Computer Science/Information Technology or relevant field.
• Minimum 5 years of relevant experience in a senior technical role, with a proven track record in project delivery and system architecture.
• Expertise in designing and administering MDM/UEM solutions such as Intune, Workspace ONE, Jamf, etc.
• Experience in managing OS Imaging and Deployment for end users, such as MDT, FOG and other imaging solutions.
• Experience with managing remote support tools such as BeyondTrust Remote Support.
• Experience with supporting Windows and MacOS endpoints.
• Experience in scripting is a plus (Shell, Bash, Powershell).
• Microsoft, VMware Digital Workspace or Linux certification are advantageous.
• May be required to provide on-call support.
• Initiative, enthusiasm and willingness to learn in a fluid and fast-paced environment.
• Has passion for technology and wants to make a difference with technology solutions.
• Good interpersonal and communication skills to interact effectively at all levels.
• Strong analytical and troubleshooting skills.