Senior/Parts Advisor (Counter) - Hiring Immediately

Main Purpose of the Job:

The Parts Advisor (Parts Counter) sells parts over the counter and answer enquiries from customers. He/she assists customers in selecting required parts in a friendly professional and efficient manner via the electronic parts catalog. Guaranteeing customer satisfaction and loyalty are top priorities. He/she is the main contact person to the technician in material request. He/she reports to the Asst Parts Manager / Parts Manager.

Duties & Responsibilities:

1. Answering phone calls and replying emails, providing retail prices and information requested by customers and the service department. 
2. Attending to our technicians’ and customers’ inquiries and requests for spare parts at the parts counter.
3. To raise parts ordering request forms for customers’ cars as requested by service advisors/technicians via Power Apps.
4. Monitoring and updating the Senior Parts Advisor/Supervisor on stocking level based on movement.
5. Identifying and ensuring correct parts are ordered/issued out to our technicians for repairing at our workshop as well as to ensure all parts issued out are decarded/invoiced via our DMS.
6. Keeping records of all ordered / special ordered parts and to ensure they are issued out to the requestors.
7. Staying in contact with the service department, body / paint shop, customers and warehouse for orders and delivery dates.
8. Deposit collection for specially ordered parts by customers.
9. Update/inform customers when their specially ordered parts have arrived from supplier and to arrange for full payment and collection.
10. To identify and update records on returned parts from the service department / body shop and to ensure that they are in good condition for future sales.
11. Ensure tidiness and cleanliness of workstations and the parts mini store.
12. Ensuring that stocks in the parts mini store are accurate at all times.
13. To carry out other duties that may be assigned from time to time by the management.