Service Advisor

Responsibilities

• Provide guidance and support to customers regarding vehicle maintenance and repair services, encompassing the following tasks:
• Facilitate the check-in and check-out process for customers' vehicles.
• Conduct test drives with customers to identify any additional concerns or issues.
• Manage all documentation related to cost estimates, repair quotes, and vehicle history records.
• Offer recommendations on best practices, such as service intervals, warranties, and maintenance procedures.
• Monitor the progress of service and repairs, and proactively update customers on the status.
• Follow up with customers to ensure their overall satisfaction with the completed work.
• Possess the ability to troubleshoot basic vehicle faults and problems.
• Gather feedback and encourage customers to leave positive Google reviews.
• Conduct thorough Pre-Delivery Inspections (PDI) to ensure the quality of vehicles before handover.
• Coordinate with internal departments to address any necessary PDI rectifications.
• Provide administrative and technical support to sales personnel during the vehicle delivery process.

Requirements

• Hold a valid Singapore Class 3 Driving License.
• Possess at least a GCE “O” Level, NITEC, or Diploma in any discipline, preferably automotive-related.
• Have a minimum of 2 years of experience as a Service Advisor or in a customer service role within the automotive industry.
• Demonstrate the ability to work positively under pressure and meet tight deadlines.
• Display excellent communication and interpersonal skills.
• Establish rapport with customers and deliver exceptional service.
• Demonstrate organizational and time management skills to effectively handle multiple tasks.
• Adapt to a fast-paced environment and be flexible with changing priorities.
• Possess proficient computer skills to manage customer information and process service orders.