Service Advisor

What to Expect

Tesla is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service.  This position is located at our Service Center in Toa Payoh. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

What You’ll Do

• Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention. Return missed phone calls, email in no less than 5 minutes
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman /Service Manager to provide immediate attention
• Accurately record issues and data into internal system. Attention to detail critical
• Conduct Transactions w/ system; walk customer through correction and provide summary.
• Communicate estimated completion time, regular updates and follow through on each customer vehicle.
• Coordinate the detail of every vehicle prior to delivery.
• Coordinate the delivery time or pick up with each customer.
• Follow up with Customer on services provided; ensure they are satisfied with the work performed. 

What You’ll Bring

• Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
• Operation and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
• Understanding of basic automotive techniques related to repair and servicing of automobiles
• Willingness to learn new and innovative automotive technologies
• Establish and maintain cooperative working relationships with those contacted in the course of work to include the public
• Effectively handle multiple priorities, organize workload, and meet deadlines        
• Work in a team-based environment and achieve common goals
• Fluency in English and other local languages is preferred