Service Advisor - Professional Development Opportunities

Carro has carved out a reputation as Southeast Asia’s largest online automotive marketplace. This tech unicorn is a people-centric business with over 4,000 employees in 6 countries who speak 9 languages. Working here, you’ll be part of a diverse, inclusive, team that drives innovation and change, and find a place that supports your growth and development. Visit us at www.carro.co

Why work with Carro?

• Join the region’s largest online automotive marketplace with offices in 6 countries.
• Firsthand experience at reshaping the automotive industry using the latest technologies such as AI and machine learning
• Formal and informal learning and development programmes to support your growth and career progression.
• Comprehensive benefits including medical, insurance and wellbeing.
• Flexible working arrangements upon request.
• Learn from some of the most experienced mentors in the technology and automotive space.
• Meet and interact with colleagues from all around Asia.
• Pursue opportunities to work at departments in other countries and regions.
• Diverse and inclusive working environment with modern workspaces.
• Fun and engaging employee events, initiatives, and celebrations.

Responsibilities

• Provide guidance and support to customers regarding vehicle maintenance and repair services, encompassing the following tasks:
• Facilitate the check-in and check-out process for customers' vehicles.
• Conduct test drives with customers to identify any additional concerns or issues.
• Manage all documentation related to cost estimates, repair quotes, and vehicle history records.
• Offer recommendations on best practices, such as service intervals, warranties, and maintenance procedures.
• Monitor the progress of service and repairs, and proactively update customers on the status.
• Follow up with customers to ensure their overall satisfaction with the completed work.
• Possess the ability to troubleshoot basic vehicle faults and problems.
• Gather feedback and encourage customers to leave positive Google reviews.
• Conduct thorough Pre-Delivery Inspections (PDI) to ensure the quality of vehicles before handover.
• Coordinate with internal departments to address any necessary PDI rectifications.
• Provide administrative and technical support to sales personnel during the vehicle delivery process.

Requirements

• Hold a valid Singapore Class 3 Driving License.
• Possess at least a GCE “O” Level, NITEC, or Diploma in any discipline, preferably automotive-related.
• Have a minimum of 2 years of experience as a Service Advisor or in a customer service role within the automotive industry.
• Demonstrate the ability to work positively under pressure and meet tight deadlines.
• Display excellent communication and interpersonal skills.
• Establish rapport with customers and deliver exceptional service.
• Demonstrate organizational and time management skills to effectively handle multiple tasks.
• Adapt to a fast-paced environment and be flexible with changing priorities.
• Possess proficient computer skills to manage customer information and process service orders.

Founded in 2015, Carro is Southeast Asia's largest online used car marketplace. By offering a trustworthy and transparent experience, Carro transforms the traditional way of buying and selling cars through proprietary pricing algorithms, AI-enabled capabilities, and innovative technological solutions.

Carro holds a strong presence in key markets across Asia Pacific, including Malaysia, Indonesia, and Thailand, and has recently expanded its reach to Japan and Taiwan. Headquartered in Singapore, the unicorn startup is supported by more than 4,500 employees across Asia-Pacific and has raised over US$1B in debt and equity from Temasek, Softbank Vision Fund and several other sovereign funds. For more information, please visit:www.carro.co