Service Ambassador

•  Delivery and Clearing of Meal Services Breakfast, Morning Tea, Lunch, Afternoon Tea, Dinner and Night Supper.

•  Provide a high standard of customer service.

•  Attend to and assist with food related concerns and queries of patients.

•  Take the patients meal orders using the Electronic Meal Ordering System (eMOS) and assist the patients with self-ordering of meals on E-concierge.

•  Attending patients requests for F&B related and non-clinical service requests.

•  Perform duty as a Service Ambassador to meet requests and attend to the hospitality needs of patients.

• Ensure accuracy of every patients meal order, preference, restrictions, special requests and food allergies are properly recorded in the eMOS and meal ordering systems.

•  Before serving the patient meals, check meal order chits against every patients meal, preference, restrictions, special requests and food allergies are correctly served.

•  Check meal tray layout, ensure good tray presentation and appropriate food temperature before serving.

• Clear soiled meal trays from patient rooms at the given time.

• Attend to wards and patients food related issues, complaints and feedback. Coordinate with the Kitchen staff for follow up action and service recovery.

•  Managment of e-Concierge requests. Start and close job requests within time set.

•  Obtain and solicit patients feedback on food and services.

• Comply with all Food Hygiene and Safety practices and NEA regulations
  governing cleanliness and hygiene.
• Practice a high standard of integrity and values in the daily operation of the business.
•  Comply with operating procedures and company regulations governing time and attendance, punctuality, grooming, uniform and discipline.
•  Maintain good working relationships with patients and colleagues
•  Undertake any duties as assigned by Superior.

Requirement:

Must be able to liaise with Mandarin speaking customers
At least 2 years working experience in Food & Beverage and
Customer Service
Familiar with kitchen appliances and general Kitchen safety
Able to work well as a team
Able to work independently
Basic Food Hygiene Cert will be an advantage

Duration

1 year contract 

Work Hours 7am to 8.30pm daily, Monday to Sunday. 4-day ON, 3-day OFF

per week. Total 2 hours break per work-day.

** We regret to inform only shortlisted candidates will be notified.