Service Assistant (Porsche) - Urgent Role

To ensure customers are attended to and acknowledged when the Service Advisors are not available immediately. 

Her/his role is to support the job of the Service Advisors in the daily workforce. 

To arrange all customer’s appointment booking and workshop capacity planning together with Workshop Controllers/Supervisors. 

To support in filling / archiving and documentation. 

Duties & Responsibilities: 

1. Co-ordinate with the Service Advisor and Workshop Controller/ Supervisors on daily throughputs and workshop capacity (KPI) 

2. Answering phone calls and attending to walk-in customer’s inquiries. According to Porsche standard procedure and guidelines 

3. Prepare daily customer appointment sheets for the SA’s and Workshop controllers/Supervisors in advance and forward information to the respective department. (KPI) 

4. Collection of payments from customers on repair bills and spare parts purchases. According to company policy on payment matters. 

5. Ensure proper filing of completed job cards and invoices into their respective history files and archiving digitally. 

6. To assist Service Advisor and ensure that customers received the SSS survey form accordingly after the servicing or repair of their cars.(KPI) 

7. Assist the Workshop Administrator in the arrangement of informing customers about their extended warranty inspections and booking for the necessary inspections. 

8. Ensure that the customer reception and waiting area are clean and tidy at all times and that the new PDS/TEQ catalogs and brochures are displayed and updated. (KPI) 

9. To carry out any other duties that may be assigned to you from time to time by the Management