Service Associate, F&B (Waiter/Waitress) - Valley Wing

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Waiter/Waitress to join our team at Valley Wing!

Key Responsibilities

General Knowledge

• To have complete knowledge on the beverage / service available / preparation methods and time in sections appointed.


• To be aware of SLIM and Hotel standards and policies.

Fire & Life Safety

• To be aware of and apply the procedures concerning hotel fire and life safety / emergency procedures.

Hygiene & Sanitation

• To apply the necessary precautions with regards to the hotel food safety and hygiene standards

Operations

• Ensures personal grooming and conduct according to hotel standards


• Checks schedule and ensures punctuality at work


• Monitors and ensures smooth operations of the section appointed (restaurant / beverage)


• Ensures that service / items are prepared according to hotel minimum standards and standard procedures


• Checks quality / presentation / temperature of beverage / service prior to serving


• Ensures fill mise-en-place is prepared prior to start of operations and replenished afterwards


• Checks cleanliness of sections prior to and after service.


• Ensures that all materials, equipment and machinery are properly used and regularly cleaned, in order to prolong usage.

Others

• Conducts day to day business and internal/external relations with the code of conduct in mind and on the basis of the Guiding Principles and in the spirit of a “Heartwarming Family”.


• Carries out other special projects/tasks assigned by supervisors


• Wherever and whenever necessary, liaises with colleagues on aspects of the job which will be helpful to all concerned