$2,800 - 3,500 monthly
Number of Applicants
:000+
RecruitFirst is hiring! You will be outsourced to:
Location: East
Duration: 12 months contract
Working Hours: Mon - Fri, 9am – 6pm
Salary: Up to $3500 per month
Job Description:
• Manage walk-in policyholders’ and Financial Representatives’ queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time;
• Ensure unresolved issues over the counter are promptly followed up and resolved within stipulated time;
• Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;
• Provide excellent customer service experience;
• Manage customer feedbacks/complaints with a good closure within the operational turnaround time.
• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks;
• Highlight any potential concerns/risks and proactively shares best risk management practices; and
• Other incidental “ad hoc” duties to ensure smooth functioning of various touchpoints such as assisting Digital Comms and Call Centre;
• May be rotated amongst the different Service Centres;
• Manage ad-hoc assignments/tasks delegated by the Section Head, when required
Requirements:
• GCE ‘A’/ Diploma/ Degree holder from recognized institution; Applicant with professional insurance certifications such as BCP, PGI, M5, M9, M9A and Health Insurance will be advantageous.
• Fresh Diploma & Degree holders are welcome to apply.
• Applicant along with 1 to 2 years of customer service experience, preferably from insurance/banking industries will be highly considered.
• Applicant must be comfortable to work in Frontline Environment.
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