Service Crew

Full-Time / 3-Months Contract / Part-Time options available. Please indicate accordingly when submitting your application.

The Service Crew is a customer-facing role at Birds of Paradise Gelato Boutique that works closely with the Boutique Supervisor in delivering delightful experiences to every customer, according to company’s standards.

RESPONSIBILITIES

• Punctual boutique opening; quick & complete closing
• Scooping of ice cream
• Greeting and engaging with customers with warmth and tact
• Cashiering
• Preparation of complementary products
• General cleaning & washing
• Maintaining high level of hygiene practices 
• Creating a nurturing environment through positive language, feedback and teamwork
• Guide new service crew in the learning of technical skills and knowledge and inspire them to deliver their best
• Troubleshoot any issues that may arise with relevant technical knowledge and skills
• Assist or lead at ad hoc off-site events (e.g. weddings, live-scoop events
• Undertake ad-hoc duties as reasonably assigned from time to time

WE ARE LOOKING FOR SOMEONE WITH / WHO IS

• customer-centric attitude
• strong communication skills
• team player
• professionalism and integrity
• problem-solving skills
• adaptability and multi-tasking
• self-awareness
• an ambassador who believes in & embodies our brand vision, mission & values

REQUIREMENTS & QUALIFICATIONS

• Diploma or higher
• Proficient with Microsoft Office (excel, word) & Google Suites (google sheet, doc)
• Some relevant working experience preferred
• Full-Time shift work (9h work day, 5-day work week, including weekends & Public Holidays)
• Short-Term Contract and Part-Time options available (see below)

PART-TIME OPTION

• 6h work day, 4-day or 5-day work week

SHORT-TERM CONTRACT OPTION

• 9h work day, 5-day work week, 3- or 4-month contract option