Service Delivery Manager

Delivery & Programme Management

• Lead end-to-end delivery of software products and digital solutions, from initiation and planning through implementation, deployment, and post go-live support.
• Define and manage product scope, objectives, delivery plans, milestones, dependencies, and timelines to ensure successful project outcomes.
• Develop and maintain delivery roadmaps, working closely with the Project Management Team (PMT) to align priorities, resources, and schedules.
• Ensure all deliverables meet agreed scope, quality, budget, compliance, and timeline expectations.
• Monitor programme health, delivery performance, and project progress, providing regular updates to senior leadership and key stakeholders.
• Identify, assess, and proactively manage delivery risks, issues, dependencies, and change requests, escalating where appropriate.

Stakeholder & Team Leadership

• Serve as the primary liaison between business stakeholders, the PMT, engineering, design, and operations teams.
• Facilitate clear communication of project status, risks, decisions, and delivery progress across all stakeholders.
• Build strong relationships with business and technical teams to ensure alignment on priorities, expectations, and delivery objectives.
• Foster a collaborative, accountable, and high-performing delivery culture across cross-functional teams.
• Mentor Delivery Managers, Scrum Masters, and project teams to strengthen delivery capability and Agile maturity.

Agile Delivery & Scrum Master Responsibilities

• Champion Agile delivery methodologies and Scrum best practices across delivery teams.
• Facilitate sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.
• Support Product Owners and engineering teams in backlog prioritisation, requirement clarification, and sprint execution.
• Remove delivery impediments and enable teams to deliver efficiently and effectively.
• Drive continuous improvement initiatives to enhance delivery performance and team productivity.

Technical Delivery & Governance

• Work closely with engineering teams to ensure technical delivery remains on track, resolving dependencies and delivery blockers.
• Coordinate cross-functional workstreams across engineering, design, operations, and business functions.
• Ensure compliance with governance, regulatory, security, and quality standards throughout the delivery lifecycle.
• Oversee release planning, implementation governance, operational readiness, production deployment, and post-implementation stabilisation.
• Support operational coordination and transition activities where an Operations Manager is not assigned.

Strategic Programme Leadership

• Lead the delivery of large-scale, enterprise, or mission-critical programmes comprising multiple concurrent workstreams.
• Establish programme governance frameworks, reporting structures, delivery standards, and executive reporting.
• Manage enterprise-level risks, dependencies, resource planning, and delivery trade-offs.
• Coordinate delivery across multiple vendors, partners, and internal teams.
• Support organisational planning, resource allocation, portfolio prioritisation, and strategic delivery initiatives.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, Business, Engineering, Project Management, or a related discipline.
• 5-8 years of experience in software delivery, programme management, project management, Agile delivery, or product delivery roles.
• Proven experience leading end-to-end software delivery across the full Software Development Lifecycle (SDLC).
• Demonstrated experience as a Delivery Manager, Programme Manager, Agile Delivery Lead, Scrum Master, or similar leadership role.
• Strong understanding of Agile, Scrum, and modern software delivery methodologies.
• Experience managing delivery roadmaps, project schedules, milestones, dependencies, and multiple concurrent workstreams.
• Excellent stakeholder management, communication, and facilitation skills, with the ability to engage both technical and business audiences.
• Strong risk management and problem-solving capabilities, with experience proactively managing delivery risks and issues.
• Good understanding of software governance, compliance, regulatory requirements, and quality assurance processes.
• Experience working closely with software engineering teams and sufficient technical knowledge to understand delivery dependencies and technical constraints.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications:

• Professional certifications such as PMP, Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), SAFe, PRINCE2, CITPM, or equivalent.
• Proven track record delivering large-scale, enterprise, or mission-critical digital transformation programmes.
• Experience managing multiple cross-functional teams, vendors, and senior stakeholder groups.
• Strong understanding of enterprise software delivery, governance, release management, and operational readiness.
• Experience working in complex multi-vendor delivery environments.
• Proficiency with Agile and project delivery tools such as Jira, Confluence, Azure DevOps, Microsoft Project, Miro, or equivalent collaboration platforms.

Work Location: Central

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to [email protected] for immediate processing.

Only shortlisted candidates will be notified.